Aveneel Sharma

Work History

Nordstrom Rack Canada

Calgary, AB

08.2022 - Current

Used fashion knowledge and business skills to create a solid business plan which enabled teams to work together to meet department, store, and individual goals
Teaching the importance of customer obsessed culture through building relationships, leading by example, and creating strong team moral
Achieved and maintained number 1 CSAT and NPS scores across all Nordstrom Rack stores for 2 consecutive years
Mentored team members to enhance professional development and accountability in workplace including feedback driven coaching
Assisted and led best practices around the use of systems and tools to manage playbooks, gain efficiencies and visual floor plans
Created schedules for team of 12 based off forecast and demand hours.

Nordstrom Rack Canada

Calgary, AB

06.2021 - 08.2022

Drove store volume though support and education of Service Experience initiatives such as Nordstrom Rewards Programs
Recruited, hired and trained all store staff members on POS systems and procedures
Developed and motivated team to drive an increase of 10% for reward enrolments year after year
Achieved and maintained number one fast and friendly scores across all Nordstrom Rack stores two consecutive years on Foresee
Drove number one donations for Big Brother & Big Sisters across all Nordstrom Rack stores year after year raising over $18,200 CAD for 2022 semiannual monthly campaign
Monitored cash intake and deposit records, increased accuracy, and reduced discrepancies
Partnered with other mangers to ensure inventory accuracy and correct presentation of product throughout store.

Nordstrom Canada

Calgary, AB

06.2020 - 06.2021

Ensured upmost importance of security and privacy of customer information through education, compliance and issue resolution
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Demonstrate expertise in all technologies used in store environment such as Microsoft Office 365, Workday, Chase, AliPay / WeChat and internal systems
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Supported growth of Nordstrom.ca, curbside and pick in store after initial launch
Inspire trust, teamwork and positive team relationships.

Kids’ Apparel and Shoes, Nordstrom Canada

Calgary, AB

01.2020 - 06.2020

Set and achieved both in-store and digital sales goals with effective use of selling tools
Built lasting relationships with customers by providing the best service on their terms
Gained general knowledge of store enabling cross-selling of merchandise to better service customers needs
Worked with team to keep department customer ready, by filling orders, stocking, re-merchandising, price markdowns and light cleaning of assigned areas