Desiree Sauceda
San Jose
Summary
Dynamic professional with extensive experience at Caliva, excelling in employee management and sales analysis. Proven track record in enhancing team performance and achieving KPIs through effective communication and crisis management. Detail-oriented and adaptable, I thrive in fast-paced environments while maintaining exceptional customer service and inventory oversight.
Overview
10
10
years of professional experience
Work History
Assistant Store Supervisor-Selling department
Caliva
San Jose
10.2020 - 12.2022
- In my role as an Assistant store manager, I held the responsibility for overseeing all human resource duties for 50+ employees
- This included, people management, scheduling, payroll, attendance and COVID tracking, prepared and delivered disciplinary actions including terminations, yearly performance reviews, new hire onboarding and training
- Ensuring the store meets current KPI and ensure DOR’s of department managers were completed
- Held weekly, monthly, and quarterly meetings with management to communicate sales goals and coaching opportunities
- Successfully scheduled for holidays, industry celebrations, and unforeseen events including natural disasters, global pandemics, and social unrest
- Reviewing timecards daily to ensure meal violations were not occurring and communicating with staff regarding missed punches
- Analyze sales ledger to breakdown hourly sales goal
- Delegate zone coverage
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Organized promotional events or displays at various locations inside the store.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Senior Wellness Consultant
Caliva
05.2018 - 10.2020
- Held daily meetings to provide staff with relevant information regarding their shift
- Encouraged sales team to boost their per person average with different techniques and sales pitches
- Reported weekly KPI’s to ASM
- Performed refunds, daily cash reconciling, and prepared sales team’s cash drawers
- Lead by example by following procedures while maintaining a rewarding work environment
Wellness Consultant
Caliva
12.2017 - 05.2018
- Worked with management team to create a successful customer experience
- Provided excellent customer service while providing various information to the customer about the cannabis product(s) and benefits
- Adapted to industry change through state legalization, while learning new policies and procedures to follow city regulations
- Assisted with opening and closing the retail front and restocking inventory
- Also assisted in overnight inventory audits
- Maintained a cash drawer with minimal error
- Assisted with delivery launch
Receptionist
Caliva
11.2017 - 12.2017
- Checked in customers, answered phone calls and assisted with chat box questions
- Assisted with light admin duties
- Kept an organized retail front for both customers and staff working behind the counter
- Monitored camera of sales floor to efficiently allow customers in
Floor Supervisor
Purple Lotus Patient Center
02.2015 - 05.2017
- Managed over 60 employees, ensuring HR policies were enforced
- Conducted daily meetings to strategize plan of action to reach sales goals
- Held monthly meetings to continue education on medication and new policies
- Reconciled cash transactions with minimum error
- Scheduled employees according to the daily flow of patients
Edible Buyer
Purple Lotus Patient Center
02.2015 - 05.2017
- Created policies to enforce proper edible purchases per city compliance
- Monitored daily inventory to maintain a consistent order flow
- Maintained a relationship with vendors while arranging deliveries and pickups, product for demo days, and employee appreciation parties
- Networked with vendors to ensure the collective stays up to date with new products
- Distributed samples and educated employees on product for review
Receptionist
Purple Lotus Patient Center
03.2013 - 01.2015
- Responsible for the organization of the reception area, entering and updating customer profiles
- Greeted new patients and explained collective rules, while making them feel welcomed and comfortable
- Scheduled meetings with outside vendors
- Updated online and in store menus
- Counted end of night inventories and updated menus accordingly
Budtender
Purple Lotus Patient Center
03.2013 - 01.2015
- Consulted patients and provided medication suggestions based on ailments
- I kept up to date with new products and new marijuana education
- Managed to make minimal errors while completing many cash transactions
Skills
- Self-starter
- Fast learner
- Reliable
- Responsible
- Detail oriented
- Customer service
- Communication skills
- Multitasking
- Cash handling
- Microsoft Office
- Works well under pressure
- Focused
- Willing to learn
- Adapts quickly to new settings and changes
- Employee training
- Staff scheduling
- Performance reviews
- Inventory management
- Sales analysis
- Visual merchandising
- Team building
- Crisis management
- Conflict resolution
- Effective communication
- Problem solving
- Employee scheduling
- Recruiting and hiring
- Shift scheduling
- Verbal and written communication
- Team development
- Employee management
- Friendly and positive
Timeline
Assistant Store Supervisor-Selling department
Caliva
10.2020 - 12.2022
Senior Wellness Consultant
Caliva
05.2018 - 10.2020
Wellness Consultant
Caliva
12.2017 - 05.2018
Receptionist
Caliva
11.2017 - 12.2017
Floor Supervisor
Purple Lotus Patient Center
02.2015 - 05.2017
Edible Buyer
Purple Lotus Patient Center
02.2015 - 05.2017
Receptionist
Purple Lotus Patient Center
03.2013 - 01.2015
Budtender
Purple Lotus Patient Center
03.2013 - 01.2015