Avaljot Kaur
Markham
Summary
Dynamic Shift Manager with a proven track record at Panera Bread, excelling in customer service and employee training. Enhanced team performance through effective delegation and mentoring, resolving complex issues to boost customer satisfaction. Skilled in cash handling and decision-making, fostering a positive work environment that prioritizes open communication.
Overview
5
5
years of professional experience
Work History
Shift Manager
Panera Bread
11.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Associate
Panera Bread
02.2022 - 11.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Manager
Morpheus Consultants
01.2020 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Post Graduate Certificate - Project Management
CDI College
Mississauga, ON05.2024
Post Graduate Certificate - Advanced Water System Operations And Management
Fleming College
Lindsay, ON06.2023
Bachelor Of Science - Medical
Punjabi University
Punjab, India05.2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Training and mentoring
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shift Manager
Panera Bread
11.2022 - Current
Associate
Panera Bread
02.2022 - 11.2022
Manager
Morpheus Consultants
01.2020 - 10.2021
Post Graduate Certificate - Project Management
CDI College
Post Graduate Certificate - Advanced Water System Operations And Management
Fleming College
Bachelor Of Science - Medical
Punjabi University
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