Ava Francesca Agustin
Whitby,ON
Summary
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in customer assistance roles. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in customer service role.
Overview
1
1
year of professional experience
Work History
Social Media Manager/Retail Sales Associate Cashier
Re-Location
02.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs and employer requests.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Co-Op Student
Peach Beserk
10.2022 - 01.2023
- Mantained clean work areas, washing supplies and wiping surfaces thoroughly.
- Increased efficiency in project completion by prioritizing tasks and utilizing effective time management strategies.
- Documented new equipment features and instructions for positive user experience.
- Managed an online storefront through Shopify, utilizing product organization and digital programs like Microsoft Spreadsheet to compile information.
- Assisted in special projects, working with supervisors in timely delivery of services.
- Hosted workplace events, from parties to corporate events, assisting with adults and children alike with the process of screen printing.
- Managed Social media posts on TikTok and Instagram, focusing on upholding employer's personal style.
Vacation Bible School Camp Counselor
Willowdale Baptist Church
06.2022 - 07.2022
- Contributed to the camp''s success by mentoring and guiding young participants in their spiritual journey.
- Provided emotional support for campers navigating challenging situations or personal issues during their stay at the vacation bible school camp.
- Collaborated with fellow counselors to plan exciting events and activities tailored to specific age groups.
- Participated in staff meetings and professional development opportunities to continuously improve as a counselor and ensure the highest quality of service to campers.
- Enhanced camper experience by expertly leading daily Bible lessons and group activities.
- Performed daily short shows for campers, learning scripts with limited time and providing education and entertainment.
- Managed stressful situations involving children, including conflict, upset children, and calming the situations
Education
High School Diploma -
Rosedale Heights School of The Arts
Toronto, ON06-2024
Skills
- Teamwork and collaboration
- Problem resolution
- Computer proficiency
- Order processing
- Critical thinking
- Problem-solving
- SEO optimization
- Customer service
- Crisis management
- Drama and skits
- Active listening
- Complaint handling
Languages
English
Native or Bilingual
Tagalog
Professional Working
Interests
- Acting and Theater
- Youth Development Programs
- Avid Reader
- Historical Exploration
- Knitting and Crocheting
- Watching Movies and TV Shows
- Creative Writing
- Strategy games
- Design and Build Websites
- Fundraising Events
Timeline
Social Media Manager/Retail Sales Associate Cashier
Re-Location
02.2023 - 06.2023
Co-Op Student
Peach Beserk
10.2022 - 01.2023
Vacation Bible School Camp Counselor
Willowdale Baptist Church
06.2022 - 07.2022
High School Diploma -
Rosedale Heights School of The Arts
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