Ava Rouzitalab
Customer Service And Sales
Richmond Hill,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Partokaran Tabesh Co.
6 2016 - 6 2018
- Coordinated with the sales team to ensure seamless order processing and delivery
- Developed strong relationships with clients, enhancing customer loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service and Salesperson
Gamma Flux Co.
09.2023 - 05.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Assisted in sales operations, promoting products to clients, and achieving sales targets
- Managed customer accounts, ensuring accurate order processing and follow-up.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
Salesperson
3zDental
02.2023 - 08.2023
- Engaged with dental professionals to understand their needs and recommend suitable products
- Maintained comprehensive knowledge of dental equipment and supplies
- Contributed to a 15% increase in sales through effective communication and relationship-building.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 150 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Customer Service and Salesperson
Best Buy
09.2022 - 01.2023
- Assisted customers in selecting electronic products and provided technical support
- Achieved top sales performance through excellent customer interactions and product knowledge
- Handled transactions, returns, and exchanges efficiently.
- Collaborated with cross-functional teams to identify and address customer needs.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service and Salesperson / Fitness Advisor
GoodLife Fitness
08.2021 - 08.2022
- Guided potential members through gym facilities, explaining membership benefits and services
- Provided personalized fitness advice and supported members in achieving their fitness goals
- Managed front desk operations, including membership sign-ups and customer inquiries.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Monitored the gym floor for cleanliness and equipment maintenance, ensuring a safe workout environment for all members.
Teacher Assistant
Thornlea Secondary School
09.2020 - 03.2021
- Supported classroom activities and provided assistance to students with special needs
- Collaborated with teachers to develop and implement lesson plans
- Conducted one-on-one tutoring sessions, helping students improve academic performance.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Education
Bachelor of Science - Science
York University
Toronto 01.2021 - 01.2026
High School Diploma -
Langstaff Highschool
09.2018 - 05.2020
Skills
Strong communication and interpersonal skills
Proven sales expertise
Ability to manage multiple tasks and priorities efficiently
Proficient in using Microsoft Office Suite and CRM software
Adaptable
Experience in educational support and special needs assistance
Knowledgeable in fitness and health-related advice
Positive attitude
Strong problem solver
Art of persuasion
People person
Hardworking
Teamwork
Attention to details
Stress management
Fast learner
Strong technical skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Data Entry
Call center experience
Critical Thinking
Appointment Scheduling
Accomplishments
- Ranked 1st out of 180 students in the 2017 Chemistry Olympiad in Iran.
References
Anahita Yazdandoust, Sales Manager, Gamma Flux Co., 437-223-9981, anahita.yazdandoust@yahoo.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceWork from home optionQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service and Salesperson
Gamma Flux Co.
09.2023 - 05.2024
Salesperson
3zDental
02.2023 - 08.2023
Customer Service and Salesperson
Best Buy
09.2022 - 01.2023
Customer Service and Salesperson / Fitness Advisor
GoodLife Fitness
08.2021 - 08.2022
Bachelor of Science - Science
York University
01.2021 - 01.2026
Teacher Assistant
Thornlea Secondary School
09.2020 - 03.2021
High School Diploma -
Langstaff Highschool
09.2018 - 05.2020
Customer Service Representative
Partokaran Tabesh Co.
6 2016 - 6 2018