Austin Turnbull
Windsor,ON
Summary
Team member at Windsor Eats with experience in bartending and serving. Skilled in working large-scale events with minimal amount of staff and delivering exceptional customer service while efficiently handling high volumes of orders. Seeking to further develop expertise in the service industry by embracing new challenges and opportunities for growth.
Overview
11
11
years of professional experience
Work History
Team Member (Bartender/Server)
Windsor Eats Food Hall
09.2022 - Current
- As a team member I am a very flowing worker and am able to do whatever is needed to make sure everything runs smooth
- Used to serving on a patio that fits over 200 people
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Used to working long shifts (12+ hours) constantly on my feet maintaining customer satisfaction during very busy events
- Served food and beverages promptly with focused attention to customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Built strong relationships with repeat customers insuring that they felt welcome and appreciated
- Worked with POS system (Square) to place orders, manage bills, and handle complimentary items.
Sales Associate
Roots Canada
10.2021 - 09.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used my people skills to make all types of people feel welcomed and appreciated
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Was known for picking up lots of shifts if other co workers weren't able to work
Machine Operator
Montel Plastics
01.2015 - 01.2016
- Worked Consistent 55 hours a week
- Responsible for making various plastic molds, Including Tesla car parts
- Supervised temps, making sure they met shift requirements
- Made sure material was ready and available for use.
Sales Associate
Old Navy
01.2013 - 08.2014
- Responsible for maintaining a clean, welcoming sales floor
- Learned communication skills to persuade people into buying products
- Helped manage unhappy customers and learned how to de-escalate situations
- Working cash register, making sure a correct count at the end of the night.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
Smart Serve Certificate
09.2022
Liberal Arts - Liberal Arts
St. Clair College
09.2015
High School Diploma -
Kennedy Collegiate Institute
06.2013
Skills
- Strong multitasking
- Team player
- Customer service expertise
- Honest and Dependable
- Fast Learner
- Clear Communication
References
Robbie Bornais
Owner: Robbie's Gourmet Sausauge Co. 519 567 4377
Kayla Adams
Bartender: Dominion House & Windsor Eats. 519 551 5568
Julia Bellaire
Team Leader: Roots. 226-280-0505
John Merginio
Bartender: The Keg Steakhouse. 519-996-1624
Timeline
Team Member (Bartender/Server)
Windsor Eats Food Hall
09.2022 - Current
Sales Associate
Roots Canada
10.2021 - 09.2022
Machine Operator
Montel Plastics
01.2015 - 01.2016
Sales Associate
Old Navy
01.2013 - 08.2014
Smart Serve Certificate
Liberal Arts - Liberal Arts
St. Clair College
High School Diploma -
Kennedy Collegiate Institute
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