AUSTIN RAE

Got promoted to the Bar Manager Position.

• Oversaw daily bar operations, ensuring exceptional customer service and product quality.
• Managed staff schedules, optimizing coverage during peak hours to enhance efficiency.
• Oversaw liquor and stock ordering.

Got Promoted to Front of House Manger

• Developed and implemented strategies to improve table turnover rates while maintaining service quality.
• Coordinated special events including private parties and catering orders.
• Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere and collaboration.

Got promoted to the Corporate Trainer role

• Trained multiple bartenders and servers up to meet standards at new store openings all over the country.
• Developed and delivered training programs to enhance employee skills and knowledge across departments.
• Mentored new trainers to ensure consistent delivery of training standards and best practices.
• Trained staff on cocktail preparation, enhancing service quality and consistency.

• Collaborated with kitchen staff to coordinate food and drink pairings effectively.
• Maintained cleanliness and organization of bar area in accordance with health regulations.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.