EMILY CHRYSLER-ADDISON
Richmond Hill,Canada
Summary
A highly dedicated individual with extensive service and bar management knowledge looking to further develop my career in service management. I have 9 years of service and bartending experience and going on 5 years in corporate management as well as a 4 year kindergarten teaching background and education. I am extremely committed to work and open to all changes as well as a full and open availability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BAR MANAGER
Jack Astors
06.2023 - Current
- Prepared bartender, barback and cocktail server schedules and crosstrained staff to meet business demands
- Engaged with dissatisfied customers, sought resolutions and addressed issues with staff
- Enforced policies, cleaning procedures and lead the bar team to daily success through guest satisfaction and cleanliness
- Handled beverage and merchandise inventory independently while addressing the variances of costs and kept within budget
- Independently handled all ordering of bar materials and minerals though suppliers such as LCBO, Beer store, Sysco etc
- Created relationships with different sales reps of beer companies to provide us supplies free of cost among other things
- Handled all social media and marketing materials and met all expectations
BARTENDER
Harbour 60 Steakhouse
09.2022 - 06.2023
- Set up bar for operation, obtained cash bank and stocked service bar
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Set up glassware, liquor and other necessary supplies for special events
- Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
FOH MANAGER/CUSTOMER SERVICE MANAGER
Harbour 60 Steakhouse
07.2022 - 06.2023
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Resolved guests complaints while maintaining positive customer environment
- Performed cash handling and secured nightly bank deposits
- Handled complaints, settled disputes and resolved grievances to maintain guest satisfaction
- Collaborated with marketing teams to promote special events, increasing foot traffic and revenue
- Conducted performance evaluations for team members, providing feedback and setting goals for improvement
- Oversaw inventory control and ordered supplies to maintain stock levels and reduce waste
- Scheduled staff shifts to ensure adequate coverage during peak times while controlling labor costs
- Managed daily operations of a busy restaurant, ensuring customer satisfaction and quality service
- Monitored kitchen operations to ensure food was prepared according to recipe specifications and in a timely manner
- Utilized social media platforms to engage customers, share promotions, and gather feedback on services offered
EARLY CHILDHOOD EDUCATOR ASSISTANT
York Professional Care & Education
09.2022 - 06.2023
- Maintained tidy and clean classroom consistent with safety and health standards
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Currently working in Kindergarten with consistent change of ECE, managing group with ease under high pressure in a happy and exciting environment
- Using our 'forest school' guidelines, allowing and encouraging the children to explore the outdoor environment in a safe and educational manner (play based)
- Taking children on trips to our adventure camp via school bus, maintaining supervision and educational function
- Working one on one with behavioural children and creating relationships with them and their families to help reach their goals
BARTENDER
St. Louis Bar And Grill
05.2022 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
BAR MANAGER
Mains Mansion
04.2021 - 08.2022
- Closed out cash register and prepared cashier report at close of business
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Maximized customer service by training staff, overseeing operations and resolving issues
- Kept alcoholic beverages well-stocked and organized to meet expected demands
SERVER/BARTENDER
All Stars Wings And Ribs
01.2020 - 08.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Checked identification to enforce age regulations for alcoholic beverages
SERVER/BARTENDER
London Pub
07.2019 - 01.2020
- Prepared beverages and filled food orders for customers
- Checked identification to enforce age regulations for alcoholic beverages
- Helped customers with all needs while working under busy conditions
- Stocked alcohol and recorded alcohol measurements
EARLY CHILDHOOD ASSISTANT
Willowbrae Academy Bayview Village
08.2017 - 01.2020
- Developed lesson plans and activities focused on topics such as Math and Language
- Provided individualized instruction and support to meet personal needs of each child
- Helped children take care of personal needs and maintain good hygiene
- Coordinated schedules of activities, events and field trips
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Promoted sensory development by providing access to different textures
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Educated students in foundational concepts such as shapes, numbers and letters
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Maintained tidy and clean classroom consistent with safety and health standards
- Encouraged children to interact with each other and participate in group activities
- Used Braeview to document behavioral, emotional, academic and social growth of over 16 students
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Enhanced 2-4-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them
- Used classroom observations to create written assessments of student performance
SALES ASSOCIATE
Marks Work Warehouse
10.2016 - 08.2017
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Tracked stock using company inventory management software
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Prepared merchandise for sales floor by pricing or tagging
BAKERY ASSOCIATE/ CASHIER
Panera Bread
05.2016 - 08.2016
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Education
HIGH SCHOOL -
Bayview Secondary School
Richmond Hill, ON06.2017
ECE -
Seneca College of Applied Arts And Technology
North York, ONSkills
- Responsible Alcohol Service
- Menu Memorization
- Classic Cocktails
- Cash Handling
- Food Preparation and Safety
- Food Running
- Dining Room Management
- Performance improvement
- Beverage preparation
- Staff Management
- New hire training
- Hospitality service expertise
- Preparing Garnishes
- Liquor, Beer and Wine Knowledge
- Sales
- Cleaning
- Ordering Procedures
- Group Reservations
- Management
- Handling difficult customers
- Highly reliable
- Cash register operation
- Creative mixology
- Attending multiple customers
- Training and onboarding
- Multitasking Abilities
- Manage promotions
- Hospitality management
- Health code compliance
- Customer service
- Inventory reporting
- Inventory databases
- Inventory valuation
- Inventory supply
Certification
- First Aid/CPR
- Certified Behavioural Child Guidance
- WHIMIS Training
Timeline
BAR MANAGER
Jack Astors
06.2023 - Current
BARTENDER
Harbour 60 Steakhouse
09.2022 - 06.2023
EARLY CHILDHOOD EDUCATOR ASSISTANT
York Professional Care & Education
09.2022 - 06.2023
FOH MANAGER/CUSTOMER SERVICE MANAGER
Harbour 60 Steakhouse
07.2022 - 06.2023
BARTENDER
St. Louis Bar And Grill
05.2022 - 08.2022
BAR MANAGER
Mains Mansion
04.2021 - 08.2022
SERVER/BARTENDER
All Stars Wings And Ribs
01.2020 - 08.2020
SERVER/BARTENDER
London Pub
07.2019 - 01.2020
EARLY CHILDHOOD ASSISTANT
Willowbrae Academy Bayview Village
08.2017 - 01.2020
SALES ASSOCIATE
Marks Work Warehouse
10.2016 - 08.2017
BAKERY ASSOCIATE/ CASHIER
Panera Bread
05.2016 - 08.2016
HIGH SCHOOL -
Bayview Secondary School
ECE -
Seneca College of Applied Arts And Technology
- First Aid/CPR
- Certified Behavioural Child Guidance
- WHIMIS Training
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