AUSTIN LIVISON
Scarborough,ON
Summary
Customer-focused and service-driven professional with over four years of experience in customer service, including roles at Mr. Lube and Petro-Canada. Proven ability to communicate clearly and professionally with diverse customers, while maintaining calm and patience. Skilled in handling high-pressure situations, resolving concerns efficiently, and working collaboratively in a team environment. I am a natural team player with a personality that shines, known for a polished appearance, strong interpersonal skills, punctuality at work, and a genuine passion for delivering exceptional service. Fully aligned with Emirates' high standards of hospitality, safety, and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tire and Lube Technician
Mr. Lube
North York, ON
08.2022 - 04.2023
- Delivered exceptional customer service by clearly explaining technical issues and recommended solutions to the client in a friendly and professional manner.
- Maintained a welcoming and positive environment, ensuring each guest felt informed, respected, and confident in the service they received.
- Ensured the safety and comfort of guests by following strict maintenance protocols and double-checking all the services performed.
- Adapted quickly to diverse customers, including non-English speakers, by using simple language and non-verbal cues when necessary.
Guest Service Associate
Petro Canada
London, Ontario
05.2019 - 05.2021
- Provided friendly, fast, and professional service to the customers daily, ensuring positive customer service satisfaction.
- Responded to customers' inquiries, concerns, and complaints calmly and patiently, demonstrating problem-solving under pressure.
- Maintaining a clean, safe, and organized environment, including fueling stations, a convenience store, and a service bay.
- Worked effectively as a part of the team to meet store targets, while building strong relationships with regular customers.
- Demonstrated multitasking and time management during rush hours, while maintaining high customer satisfaction.
Education
College Diploma - Automotive Technology
Fanshawe College
London, ON03-2021
High School Diploma -
Crescent Public School
Kerala, India03-2018
Associate of Science - Health Care Support
Durham College
OshawaSkills
- Fluent in written and spoken English
- Exceptional customer service
- Problem solving under pressure
- Strong interpersonal and communication skills
- Team collaboration and support
- Cultural awareness
- Team player
Languages
Malayalam
Native/ Bilingual
English
Native/ Bilingual
Hindi
Professional
Tamil
Professional
Certification
- first-aid
- CPR Level C
Other Information
DOB: August 31, 2000
Height: 171 cms
Timeline
Tire and Lube Technician
Mr. Lube
08.2022 - 04.2023
Guest Service Associate
Petro Canada
05.2019 - 05.2021
College Diploma - Automotive Technology
Fanshawe College
High School Diploma -
Crescent Public School
Associate of Science - Health Care Support
Durham College
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