Austin Kuschnereit-Coursol
Ottawa,ON
Summary
Proactive Concessions Worker with a proven track record at Ottawa Titans Baseball, adept in equipment operation and exceptional customer service. Excelled in maintaining stringent COVID-19 safety protocols, enhancing customer satisfaction, and efficiently managing supplies. Demonstrated ability to resolve complaints, ensuring repeat business through skilled upselling and meticulous cash handling.
Overview
2
2
years of professional experience
Work History
Concessions Worker
Ottawa Titans Baseball
2023.05 - Current
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Implemented customer service policies to create positive experiences and encourage repeat patronage.
Spartan Studios
Ridgemont High School
2022.09 - 2024.06
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Resolved problems and improved operation
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree -
Ridgemont High School
Ottawa, ON06.2026
Skills
- Equipment Operation
- Supply Management
- Food safety knowledge
- Troubleshooting
- Attention to Detail
- Customer Service
- Good with Numbers and math
- Cash Handling
- Customer Response
- Cleaning and sanitation
- Skilled upseller
- Team Management
Languages
French
Limited Working
Timeline
Concessions Worker
Ottawa Titans Baseball
2023.05 - Current
Spartan Studios
Ridgemont High School
2022.09 - 2024.06
No Degree -
Ridgemont High School
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