Austin Huffman
Santa Clarita
Summary
Dynamic General Manager with a proven track record at MB2 Raceway, Inc., excelling in operations oversight and staff management. Enhanced customer engagement through innovative marketing strategies, while effectively monitoring financial performance to drive revenue growth. Skilled in inventory control and fostering a collaborative team environment, ensuring high-quality service delivery.
Overview
8
8
years of professional experience
Work History
General Manager
MB2 Raceway, Inc.
Sylmar
10.2021 - Current
- Oversee daily operations of entertainment facility and racing experiences.
- Manage staff scheduling and training for optimal performance and service.
- Ensure compliance with safety regulations and operational procedures.
- Develop marketing strategies to enhance customer engagement and loyalty.
- Coordinate maintenance and repairs of racing equipment and facilities.
- Lead team meetings to promote communication and address operational challenges.
- Monitor inventory levels and order supplies as necessary to meet demand.
- Foster a positive work environment through team-building initiatives and support.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolve customer complaints quickly while maintaining high quality standards of service delivery.
- Train employees on duties, policies and procedures.
- Identify areas of improvement in current business practices and collaborate with ownership to develop action plans for implementation.
- Monitor financial performance and identify areas for improvement in cost savings and revenue generation.
- Provide guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Track daily, weekly, and monthly sales to generate reports for business development planning.
- Conduct interviews, training, and performance reviews with staff.
- Administer employee discipline through verbal and written warnings.
Mechanic
MB2 Raceway, Inc.
Sylmar
05.2017 - 10.2021
- Maintained a clean and organized workspace for efficient operations.
- Documented repairs and maintenance activities in written and digital service records accurately.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Tested components with appropriate instruments to ensure proper operation.
- Maintained and repaired go-karts and all related equipment to ensure safety and proper operation.
- Performed building maintenance as needed including but not limited to: plumbing, electrical, Audio/Video, cosmetic.
Store Manager
MB2 Raceway TO, Inc.
Newbury Park
01.2019 - 10.2019
- Trained and supervised staff to enhance customer service skills and teamwork.
- Monitored inventory levels and ordered supplies to maintain optimal stock levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular team meetings to communicate updates and motivate employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Arts - Criminal Justice
Brandman University
Irvine, CA02-2018
Associate of Science - Administration of Justice
College of The Canyons
Valencia, CA12-2015
Skills
- Inventory control
- Financial monitoring
- Effective communication
- Problem solving
- Sound judgment
- Staff management
- Operations oversight
- Proficient in Microsoft Office
References
References available upon request.
Timeline
General Manager
MB2 Raceway, Inc.
10.2021 - Current
Store Manager
MB2 Raceway TO, Inc.
01.2019 - 10.2019
Mechanic
MB2 Raceway, Inc.
05.2017 - 10.2021
Bachelor of Arts - Criminal Justice
Brandman University
Associate of Science - Administration of Justice
College of The Canyons
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