Austin Brannon
San Ramon
Summary
Experienced with overseeing multiple projects simultaneously. Proficiency in documentation, expense tracking and recordkeeping. Skilled in people relations, dedicated customer service professional. Known for adaptability, creativity, and results-oriented mindset.
Overview
6
6
years of professional experience
Work History
Customer Engagement Leader
MEK Enterprise
03.2022 - Current
- Implemented personalized marketing strategies for increased customer engagement and loyalty.
- Analyzed customer data to identify trends and opportunities for improved engagement strategies.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Streamlined communication channels to improve customer service response times and efficiency.
- Optimized CRM systems for better tracking of customer interactions and followups.
- Trained staff on operating procedures and company services.
Highway Maintenance Worker
CENTER FOR EMPLOYMENT OPPORTUNITY
08.2021 - Current
- Implement safety guidelines to ensure the safety of self and team members in high traffic freeways and other hazardous areas.
- Assisted with emergency response efforts during natural disasters or accidents affecting highways within assigned region.
- Enhanced road conditions through efficient pothole repair, guardrail installation, and pavement maintenance.
- Managed inventory levels of materials and supplies to ensure timely completion of projects without unnecessary delays.
- Improved highway safety by conducting regular inspections and promptly addressing identified issues.
Delivery Lead
Oliver Space
10.2021 - 09.2023
- Streamlined inventory management for efficient loading, unloading, and distribution of goods to customers.
- Managed vendor relationships, negotiating contracts to secure favorable terms that positively impacted the bottom line.
- Worked proactively with sales representatives and warehouse operations to understand customer needs.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
Janitorial Maintenance Supervisor
Cal Fire Local
10.2018 - 06.2021
- Assisted in hiring new staff members, providing thorough training in janitorial practices, policies, and procedures to ensure consistent performance across the team.
- Streamlined inventory management, ensuring adequate supplies were always available for timely completion of tasks.
- Managed waste disposal processes according to environmental regulations, ensuring proper handling of hazardous materials and recycling efforts where applicable.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention, addressing issues promptly to maintain a clean and safe environment.
Education
Certificate - Business Management Certification
Haas School of Business
Berkeley, CA- - Business Communication
Laney College
Oakland, CAHigh School Diploma -
Fremont High School
Oakland, CA01.2004
Skills
- Account management
- Proficient in Microsoft office (word ,Excel, powerpoint, outlook)
- BookKeeping and Budgeting (managing invoices, payments and expense reports
- Document Preparation (creating, editing,and organizing professional documents, reports, and presentations
- Hiring and training
- Yardi Voyager
- Building rapport
- Complaint handling
Timeline
Customer Engagement Leader
MEK Enterprise
03.2022 - Current
Delivery Lead
Oliver Space
10.2021 - 09.2023
Highway Maintenance Worker
CENTER FOR EMPLOYMENT OPPORTUNITY
08.2021 - Current
Janitorial Maintenance Supervisor
Cal Fire Local
10.2018 - 06.2021
Certificate - Business Management Certification
Haas School of Business
- - Business Communication
Laney College
High School Diploma -
Fremont High School
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