Aurore Nassour

• Promoted a positive online learning environment by fostering respectful and inclusive interactions between myself and the students

• Developed customized study plans for each learner based on their individual needs and goals, leading to improved outcomes.

• Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.

• Applied in-depth understanding of course materials and tutoring tactics to help new students from different age groups.

• Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.

• Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.

• Motivated students to actively participate in class discussions by asking thought-provoking questions related to course content.

• Tracked student performance data over time to demonstrate growth in various aspects of language mastery.

• Adapted tutoring plans to incorporate students' particular strengths and goals and enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.

• Integrated French lessons into real-life scenarios and role-playing.

• Incorporated authentic French materials, such as articles, videos, and songs, to provide cultural context and stimulate interest to greatly advance skills of students as young as four.

• Established rapport with students by showing genuine interest in their lives, goals, and aspirations, fostering a positive tutor-student relationship.

• Established clear communication channels with parents or guardians regarding student progress and areas needing improvement.

• Determined concepts needing priority focus of study sessions by reviewing and assessing student progress, and having interactive discussions

• Adapted lessons for allotted time to strengthen weak subjects and build skills

• Collaborated with students to complete assigned goals, identify lagging skills and correct weaknesses

• Communicated with parents regarding student progress and areas of concern

Customer Service

• Seasonal job at a tax company where I work 2 months a year. March and April.

• Answered the phone to respond to basic inquiries about the company and occasionally tax questions. Answered constant flow of customer calls with minimal wait times.

• Made appointments with customers and dealt with them in person with a professional and welcoming attitude when they came to drop off or pick their taxes up, resulting in customer satisfaction.

• Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.

Data Entry

• Scanned customer taxes to upload them into a program used for tax preparing. This required attention to detail since their personal information is on the line and should be handled extremely attentively.

• Organized client files neatly in an easy to find manner to make it easier for the preparers to get their job done.

• Preserved property safety by removing hazardous tree limbs, leaves, and other debris from walkways and driveways.

• Refreshed planting areas by removing old mulch, weeds, and debris before adding fresh materials for improved soil health and plant growth. Maintained grounds by trimming, weeding, and general clean-up.

• Operated heavy machinery such as mowers, and blowers safely and effectively to complete large-scale projects in a timely manner.

• Edged and mowed lawns, flowerbeds and landscape features.

• Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.

• Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties at multiple really unsanitary dorm rooms.

• Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the dorms.
• Increased customer satisfaction through attention to detail in maintaining facility appearance.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols. Emptied trashcans and transported waste to collection areas.

• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

• Organized and used industrial cleaning products following strict safety procedures.

• Upheld policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.

• Contributed to team success through effective collaboration on large commercial projects involving multiple crews.

• Prepared work area, tools and equipment for job site.
• Maintained clean worksites by consistently removing debris and disposing of materials in accordance with regulations.

• Maximized productivity by regularly maintaining and repairing taping tools and equipment.

• Ensured safety standards by properly assembling scaffolding and using appropriate fall protection measures during work at heights and promoted use of proper PPE and safety equipment to safeguard teams and equipment.

• Achieved high-quality finishes with the use of specialized tools such as taping knives mud mixers and applied skills in taping, sanding and finishing drywall to meet project specifications.

• Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.

• Cleaned up work areas upon completion of projects.