Olivia Zhou
Ottawa,Ontario
Summary
Dynamic educator and guide with a proven track record at EF Education as well as at the museum, enhancing English proficiency and cultural understanding through innovative tutoring and engaging museum tours. Expert in problem-solving and critical thinking, I've boosted student outcomes and visitor satisfaction. Skilled in guest engagement and utilizing technology for impactful learning experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Online English Tutor
EF Education
2019.01 - 2024.11
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Developed customized study plans for each learner based on their individual needs and goals, leading to improved outcomes.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.
- Implemented innovative assessment methods to measure student performance and identify areas for improvement.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
- Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.
- Boosted students'' confidence and communication skills through regular interactive activities and group discussions.
- Provided timely feedback on assignments, allowing students to improve their writing and speaking abilities.
- Used [Software] and [Software] for word processing, spreadsheets and database management.
- Identified problems with students by clearly and effectively addressing issues.
- Communicated grammar rules clearly in easiest forms without overwhelming student.
- Planned and organized lesson plans to meet changing deadlines and requirements.
- Demonstrated flexibility in scheduling sessions according to the availability of students across different time zones.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.
- Articulated clear objectives for all lessons, units, and projects while maintaining a strong focus on grammar rules and pronunciation techniques.
- Utilized learning management systems to efficiently manage course materials, assignments, and evaluations.
- Strengthened problem-solving abilities among students by incorporating critical thinking exercises into lesson plans.
- Developed student confidence through positive reinforcement strategies.
Museum Guide
Xinjiang Museum
2016.05 - 2018.08
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Received positive feedback from visitors, resulting in consistently high ratings on review platforms.
- Participated in exhibition installations alongside museum staff members to ensure proper display of artifacts according to established guidelines.
- Worked closely with curators to gain deeper knowledge of exhibited collections for more accurate presentations during tours.
English Teacher
No. 97 Middle School
2012.09 - 2015.08
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Arts - Language And Literacy Education
Chongqing Post University
China06.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Sales expertise
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Good people skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
TEFL for 120 hours
Timeline
Online English Tutor
EF Education
2019.01 - 2024.11
Museum Guide
Xinjiang Museum
2016.05 - 2018.08
English Teacher
No. 97 Middle School
2012.09 - 2015.08
Bachelor of Arts - Language And Literacy Education
Chongqing Post University
TEFL for 120 hours
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