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Aurora Fredericks
Manager
Vernon,BC
Work Preference
Summary
Dedicated and versatile professional with 3 years of experience managing at Wash Zone Enterprises, offering a unique blend of administrative duties and hands on maintenance. Proven track record in overseeing and contributing in daily workflows, including facility upkeep and financial processing. Recently relocated to Vernon from Fort St. John and eager to provide my adaptability, strong work ethic, and leadership background to a new team.
Overview
6
6
years of professional experience
Work History
Manager
Wash Zone Enterprises
Fort St. John, British Columbia
08.2023 - 07.2026
- Managed vendor relationships, negotiating contracts and ensuring timely delivery.
- Trained and mentored staff on company policies and operational procedures, enhancing team compliance.
- Coordinated team schedules to align with customer demands, improving service responsiveness.
- Monitored staff performance, addressing issues to maintain operational efficiency.
- Provided leadership during organizational changes or crisis situations.
- Managed accounts payable and receivable transactions efficiently.
- Performed month-end closing activities.
- Completed administrative tasks, including filing and document organization.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Resolved customer complaints promptly, sustaining high service standards.
- Developed training materials enhancing onboarding experience for new employees.
Cashier /Wash Bay Attendant
Wash Zone Enterprises
Fort St. John, British Columbia
09.2022 - 08.2023
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Assisted customers with product inquiries, delivering exceptional support and service.
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
- Maintained clean and organized office space to enhance customer experience.
- Ensured cleanliness of wash bay area to promote safety and efficiency.
- Operated high-pressure wash equipment for effective vehicle cleaning and maintenance.
- Inspected vehicles for cleanliness, identifying areas needing additional attention.
- Conducted daily maintenance checks on all wash bay equipment for optimal operation.
Head Cake Decorator
Safeway
Fort St. John, BC
05.2021 - 10.2022
- Designed custom cakes for various events and occasions. Often collaborating with customers to help bring their cake designs to life.
- Managed inventory for the bakery department, ordering and organizing supplies, pre-made items, and packaging.
- Maintained the cleanliness and organization of the entire workspace.
- Assisted in planning promotional displays for seasonal cake products and themes.
- Answered phone calls, put in orders, and handled customer disputes or complaints.
- Trained new staff on decorating techniques and customer service standards to enhance team skill set and customer satisfaction.
Crew Member
Dairy Queen
Fort St. John, British Columbia
09.2020 - 09.2021
- Provided excellent customer service through friendly interactions and prompt order processing.
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
- Monitored inventory levels and restocked supplies to ensure consistent availability for customer orders.
- Completed opening and closing duties, setting up supplies to ensure efficient shift transitions.
Education
North Peace Secondary School
Fort St. John, BC06-2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Strong communication skills
- Conflict resolution
- Attention to detail
- Multitasking capacity
- Work prioritization and flexibility
- Customer service
- Leadership skills
- Relationship building
-
- Accounts management
- Account reconciliation
- Document organization
- Month-end closing
- Payroll and budgeting
- Inventory management
- Staff hiring, training, and management
- Scheduling and calendar management
-
- Basic maintenance
- Chemical safety and handling
- Pressure washing proficiency
- Physical stamina and strength
Interests
Crocheting
Reading
References
Craig Forester: (250) 262-1466
(Previous Owner and Operations Manager of Wash Zone Enterprises 2016 - 2025)
Matthew Wuthrich: (250) 261-3959
(Current Owner of Wash Zone Enterprises as of 2025)
Timeline
Manager
Wash Zone Enterprises
08.2023 - 07.2026
Cashier /Wash Bay Attendant
Wash Zone Enterprises
09.2022 - 08.2023
Head Cake Decorator
Safeway
05.2021 - 10.2022
Crew Member
Dairy Queen
09.2020 - 09.2021
North Peace Secondary School