Audrey Burden
Overview
10
10
years of professional experience
Work History
Appointment Coordinator
Northstar Ford Lincoln
Fort McMurray, Alberta
11.2024 - Current
- Answer phone calls, emails, and other inquiries from clients regarding appointment scheduling including confirming client appointments and rescheduling when needed.
- Perform various administrative tasks.
- Coordinate with the sales department and service department to ensure promise times are met.
- Release keys to clients upon vehicle pick up as well as go over work orders and obtain all necessary signatures and payments.
- Notify clients when their parts are in and schedule them in to complete work on their vehicle.
- Complete cold calls utilizing AutoAlert to notify clients of any active recalls or services due on their vehicles.
- Complete prewriting for any scheduled appointments in CDK Smart.
Store Manager
Tom Harris Cellular
Fort McMurray, AB
09.2023 - 11.2024
- Responsible for maintaining daily store operations, tracking performance metrics, auditing invoices and cash reconciliation.
- Maintained accurate records of employee performance reviews along with regular check-in's to set targets and goals to optimize sales and encourage employee growth working towards development within the company.
- Created scheduling for 5 employees working around requested time off while staying within my budget for hours.
- Managed inventory tracking and physical inventory counts to minimize loss and keep track of what inventory was successful and what needed to be cut back.
- Updated and maintained store signage and displays staying on top of ever-changing promotions and OMS (online merchandising system) floor plans.
- Assisted the store transition during an acquisition from Tridon Mobility to Tom Harris Cellular helping organize the return of IT equipment and paperwork back to Tridon Mobility along with full inventory transfer to Tom Harris Cellular.
Assistant Store Manager
Tom Harris Cellular (Formerly Tridon Mobility)
Fort McMurray, AB
10.2022 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and customer escalations
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored inventory levels and placed new orders for merchandise for 3 store locations.
Sales Representative
Tom Harris Cellular (Formerly Tridon Mobility)
Fort McMurray, AB
01.2022 - 10.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products and services.
- Identified opportunities for cross-selling additional products and services.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
Delivery Driver
Messinger Meats
Mirror, AB
08.2017 - 10.2021
- Delivered company product to the Italian Centre Shop locations in Edmonton and Sherwood Park
- Handled merchandise in accordance with product handling standards.
- Answered customer questions regarding product and special orders
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Tractor Operator
Central City Asphalt Ltd.
Red Deer
06.2019 - 09.2019
- Worked on the base crew as a seasonal hire
- Observed road and traffic laws and regulations to execute safe driving practices.
- Logged official trips to track daily mileage.
- Monitored equipment to assess problems.
- Utilized safety practices and procedures, following established rules and regulations.
- Drove tractors according to job needs.
Waitress/Bartender/Supervisor
Cilantro And Chive
Lacombe, AB
01.2016 - 05.2019
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations with a selection of over 100 craft beers along with handcrafted cocktails
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Collected and organized daily till totals and weekly inventory behind the bar
- Trained new bartenders and wait staff
- Efficiently closed the restaurant ensuring all closing duties were completed to standard as well as shutting down the POS systems and locking up
Education
High School Diploma -
Ecole Lacombe Composite Highschool
06.2015
Skills
- Conflict resolution
- Written and verbal communication
- Develop and maintain good rapport
- Proven leadership skills
- Ability to multistask in a fast paced environment
- Adaptable to ever changing product knowledge
Certificates
- Active ProServe
Timeline
Appointment Coordinator
Northstar Ford Lincoln
11.2024 - Current
Store Manager
Tom Harris Cellular
09.2023 - 11.2024
Assistant Store Manager
Tom Harris Cellular (Formerly Tridon Mobility)
10.2022 - 08.2023
Sales Representative
Tom Harris Cellular (Formerly Tridon Mobility)
01.2022 - 10.2022
Tractor Operator
Central City Asphalt Ltd.
06.2019 - 09.2019
Delivery Driver
Messinger Meats
08.2017 - 10.2021
Waitress/Bartender/Supervisor
Cilantro And Chive
01.2016 - 05.2019
High School Diploma -
Ecole Lacombe Composite Highschool