Martin Hroch
Vancouver,BC
Summary
Organized Appointment Coordinator known for maintaining high productivity and efficiently completing tasks. Skilled in schedule management, customer service, and communication technology. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Appointment Coordinator
OpenRoad Auto Group
08.2019 - Current
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Monitored no-show rates and took appropriate action when needed.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
Licensed Insurance Advisor
BCAA
09.2014 - 11.2018
- Provided advice on appropriate insurance policies, such as life, health, disability, property and casualty.
- Responded to customer inquiries and problems to promote great service.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Attended training courses to stay abreast of changes in the insurance industry.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Processed customer payments and ensured accurate record keeping.
- Assisted in resolving customer complaints regarding claims processing or service issues.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Achieved repeat business and referrals through personalized services.
Licensed Insurance Advisor
TuGo Insurance Aka Travel Underwriters
09.2012 - 07.2014
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Tracked progress of all outstanding insurance claims.
- Stayed current with industry regulations and compliance requirements, minimizing potential risks for both the agency and its clients.
- Handled Claims Calls to open new Claims and follow up with Medical Health Providers to acquire all necessary documentation to have the claim processed.
- Sold Travel Medical Insurance Policies.
- Helped various Insurance Brokers with Insurance needs from all over Canada.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Provided advice on appropriate insurance policies, such as travel health, disability.
- Explained coverage options to potential policyholders, answering questions or concerns.
Accounts Management Specialist
Telus Mobility
01.2012 - 05.2012
- Analyzed client data to identify trends, providing insights for improved decision-making within the company.
- Reduced overdue payments through diligent follow-up and effective communication with clients.
- Developed strong relationships with clients, leading to a high rate of account retention.
- Handled escalated client issues with diplomacy and tact while working towards mutually beneficial resolutions whenever possible.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Handled overdue and suspended accounts and to resolve any outstanding issues to re-activate accounts for customers as fast as possible.
Education
High School Diploma -
Killarney Secondary School
Vancouver, BC06.2001
Bachelor of Arts - Journalism
BCIT
Burnaby, BCSkills
- Appointment scheduling
- Conflict resolution
- Professional telephone demeanor
- Multitasking capacity
- Self motivation
- Client relationship management
- Data entry accuracy
- Confidentiality maintenance
- Communication proficiency
Languages
English
Professional
Czech
Professional
Spanish
Limited
References
References available upon request.
Timeline
Appointment Coordinator
OpenRoad Auto Group
08.2019 - Current
Licensed Insurance Advisor
BCAA
09.2014 - 11.2018
Licensed Insurance Advisor
TuGo Insurance Aka Travel Underwriters
09.2012 - 07.2014
Accounts Management Specialist
Telus Mobility
01.2012 - 05.2012
High School Diploma -
Killarney Secondary School
Bachelor of Arts - Journalism
BCIT
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