Ato Adebowale
London,ON
Summary
Dynamic Technical Support Representative with a proven track record at CLOUD GENIUS, excelling in technical troubleshooting and customer feedback analysis. Enhanced service delivery through effective solutions and training initiatives, driving customer satisfaction. Adept at system installation and fostering teamwork, consistently achieving compliance with service level agreements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Teleperformance
London, Ontario
12.2024 - Current
- Delivered exceptional support to diverse customer base, including enterprise clients, maximizing satisfaction levels.
- Developed comprehensive understanding of customer workflows to troubleshoot effectively and implement solutions.
- Engaged customers for feedback to identify improvement areas in service delivery.
- Trained new team members, sharing best practices and promoting teamwork.
- Created system documentation, user manuals, FAQs, and troubleshooting guides.
- Assisted customers with installations of new hardware and software applications.
Technical Support Representative
AutoCanada Inc
London, ON
06.2023 - 11.2024
- Analyzed system logs to identify potential issues within computer systems.
- Performed troubleshooting to diagnose and resolve technical problems efficiently.
- Provided technical support for inquiries related to software, hardware, and computer systems.
- Managed user accounts, including password resets, account creation, and deletion.
- Responded promptly to customer inquiries via phone and email.
- Collaborated with IT team to identify system requirements and resolve issues effectively.
Technical Support Representative
Concentrix Technologies
Hamilton, Ontario
02.2020 - 11.2022
- Diagnosed issues and identified solutions to ensure compliance with service level agreements and customer satisfaction goals.
- Analyzed support tickets to detect trends and suggested product enhancements to development team.
- Collaborated with Knowledge team to create and update support articles for customer-facing help center.
- Implemented feedback from customer satisfaction surveys to improve service quality.
Education
Associate of Science - SOFTWARE SUPPORT
Mohawk College of Applied Arts And Technology
Hamilton, ON12-2022
Skills
- Technical troubleshooting
- System installation
- User account management
- Software support
- Hardware support
- Customer feedback analysis
- Proficient in SQL and debugging
- web applications Experience with Intercom, Jira, and Datadog
- Strong analytical mindset, with attention to detail
- Familiarity with webhooks and API integrations
- Technical troubleshooting
- Bug reporting
- Time management
- Customer support
- Installation support
Certification
- Dba award for best co-op student
- I won incentives prices like bonuses or being one of the best Technical support advisors
Timeline
Technical Support Representative
Teleperformance
12.2024 - Current
Technical Support Representative
AutoCanada Inc
06.2023 - 11.2024
Technical Support Representative
Concentrix Technologies
02.2020 - 11.2022
Associate of Science - SOFTWARE SUPPORT
Mohawk College of Applied Arts And Technology
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