Atiyeh Pourkhajeh
Vancouver,BC
Summary
Accomplished Flight Attendant offering over 9 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Mahan Air
12.2014 - 10.2023
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Travel Agent
Travel Agency
01.2011 - 03.2014
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Bachelor Degrees - Tourism Management
Boniad University
Tehran , Iran05.2014
High School Diploma -
Aseman Aviation
Tehran , Iran05.2010
Skills
- Ticket Verification
- Preflight Briefings
- First
- First Aid
- Customer Service
- Emergency Care
- Schedule Management
- Emergency Situations Management
- Passenger Assistance
- Marketing
- Safety Procedures
- Interpersonal Communications
- Aviation Regulations
- Professional Appearance
- Hospitality Service Expertise
- Guest Services
- Ticket Checks
- Team Collaboration
- Problem-solving abilities
- Stress management
- Passenger Behavior Monitoring
- Crew Resource Management
- Sales and Marketing
- Airline Policies
- Flight systems knowledge
- Computer literacy
Languages
English
Full Professional
Persian
Native or Bilingual
French
Elementary
Certification
i have completed 200 hours of travel agency courses , specializing in passenger fares , ticketing ,gabriel and amadeus reservation systems
Timeline
Flight Attendant
Mahan Air
12.2014 - 10.2023
Travel Agent
Travel Agency
01.2011 - 03.2014
Bachelor Degrees - Tourism Management
Boniad University
High School Diploma -
Aseman Aviation
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