ATHUL SIMON ABRAHAM
Brampton,ON
Summary
Analytical and perceptive Dispute Analyst known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, financial analysis, and regulatory compliance. Excel at communication, problem-solving, and decision-making to resolve disputes effectively and maintain client satisfaction.
Overview
7
7
years of professional experience
Work History
Dispute Analyst
Royal bank of canada
Mississauga, Ontario
03.2026 - Current
- Conducted credit card chargeback investigations and prepared detailed reports.
- Analyzed customer disputes to identify root causes and potential resolutions.
- Facilitated communication between clients and internal teams regarding dispute status.
- Reviewed documentation to ensure compliance with regulatory requirements and bank policies.
- Responded to customer inquiries regarding billing issues or other concerns.
Fraud Analyst
Royal Bank Of Canada, RBC
Mississauga, Ontario
08.2024 - 03.2026
- Conducted thorough investigations on flagged accounts for fraud prevention.
- Communicated with customers about suspected fraudulent activities, ensuring clarity and timely resolution.
- Guided customers on protective measures against fraudulent activities related to their cards, enhancing their security awareness.
- Reviewed customer complaints to assess fraud risk levels.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Reviewed customer complaints to identify and assess potential fraud risks, contributing to proactive fraud prevention.
- Provided guidance to customers on how to protect themselves from fraudulent activities associated with their cards.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Educated clients on security measures to prevent identity theft.
Credit Card Advisor
Royal Bank Of Canada, RBC
Mississauga, ON
01.2024 - 08.2024
- Cultivated customer relationships that enhanced retention and loyalty.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Leveraged deep knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
- Delivered exceptional customer service that boosted client retention and generated positive referrals.
- Leveraged deep knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
Financial Services Representative
Easy Financial
Orangeville, ON
04.2023 - 01.2024
- Established strong and positive working relationships within the organization to contribute to team success.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Provided detailed information to customers about loan products. on a variety of loan products and available credit options to promote valuable decision-making.
- Approved or denied loan applications and explained reasoning behind decisions.
- Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
- Streamlined loan processing by coordinating with loan officer and underwriter teams to ensure accuracy and timeliness.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Evaluated and processed loan applications for approval or denial.
Advisor II Customer Service
Concentrix
Hamilton, ON
02.2023 - 03.2023
- Communicate via phone from vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues.
- Coordinated with internal departments daily to clarify information and gather insights for accurate responses to customer inquiries.
- Monitored service delivery to ensure compliance with contractual Key Performance Indicators (KPIs).
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries.
- Prepared complete and accurate work, including appropriate notation of accounts.
- Engaged in initiatives aimed at enhancing customer satisfaction and driving business performance.
Client Account Specialist
Rogers communications
Brampton, ON
03.2022 - 01.2023
- Meeting or exceeding sales targets for Wireless, Cable, Rogers Hi Speed Internet, Rogers Home Phone and Smart Home Monitoring by targeting residential & business customers
- Leveraged sales leads to identify new opportunities for sales in single family units by going door to door
- Representing Rogers in the promotion and sales of select cable products in the field and at special events plus any customer follow-up from the sales process
- Developed strategies to minimize competitive threats and retain customers.
- Acted as ambassador for Rogers, delivering exceptional customer service.
- Assisting in the development of strategies that minimize the competitive threat, retain existing customers and increase our revenues from these customers
- Delivered a world-class customer service experience door to door and over the phone via inbound and outbound calls.
Admin
Switch Health
Mississauga, ON
07.2021 - 03.2022
- Welcomed passengers, enhancing travel experience to reduce stress and increase enjoyment
- Responded to passenger inquiries regarding travel regulations about regulatory and testing requirements of Federal, Provincial, Municipal and Airport Authority.
- Provides high levels of respect to passengers and coworkers in a fast-paced environment
- Communicates effectively with co-workers to facilitate flow of passengers and other tasks
- Delivered quality customer experiences while recommending operational improvements to enhance service standards
- Provides quality customer experiences and recommends operational improvements to achieve operational excellence
Retail Store Supervisor
Chatr Mobiles
Mississauga, ON
04.2019 - 02.2022
- Ensure customer service operations are maintained with quality and standards standards
- Trained and mentored new joiners to enhance onboarding experience and team integration
- Monitored and provided feedback to employees, ensuring adherence to performance standards
- Researched consumer behavior to identify emerging trends and preferences..
- Communicated with merchandising team to coordinate branding updates for store based on R-plan tool.
- Verified store merchandising accuracy and compliance with Chatr R-Plan tool standards.
- Maintained high-quality customer service operations, aligning with company standards
- Identify current and future trends that appeal to consumers
- Fostered a collaborative team environment by organizing engaging activities and professional development opportunities.
Education
POST GRADUATION DIPLOMA - Marketing Management And Digital Media
Lambton College
Mississauga, ONSkills
- Fraud detection
- Fraud mitigation
- Dispute resolution
- Transaction analysis
- Data analysis tools
- Trend analysis
- Documentation review
- Analytical problem-solving
- Efficient and Detail-Oriented
- Time management
- Fast-paced professionalism
- Team collaboration
- Transaction analysis
Timeline
Dispute Analyst
Royal bank of canada
03.2026 - Current
Fraud Analyst
Royal Bank Of Canada, RBC
08.2024 - 03.2026
Credit Card Advisor
Royal Bank Of Canada, RBC
01.2024 - 08.2024
Financial Services Representative
Easy Financial
04.2023 - 01.2024
Advisor II Customer Service
Concentrix
02.2023 - 03.2023
Client Account Specialist
Rogers communications
03.2022 - 01.2023
Admin
Switch Health
07.2021 - 03.2022
Retail Store Supervisor
Chatr Mobiles
04.2019 - 02.2022
POST GRADUATION DIPLOMA - Marketing Management And Digital Media
Lambton College