Summary
Overview
Work History
Education
Skills
References
Timeline
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Athul Anilkumar

Summary

Meticulous customer service expert with background in data entry, handling large orders, and resolving problems in hectic environments. Acknowledged for collaborating and communicating effectively to guarantee customer satisfaction and order fulfillment.

Overview

2
2
years of professional experience

Work History

Yard Controller

UPS
Toronto, ON
08.2022 - Current
  • Processed and oversaw a large number of customer orders, responding to daily questions from clients, and making sure that order status updates were sent on schedule.
  • Returned packages were accurately documented, order numbers were recorded to speed up fraud detection, and records were updated to guarantee data integrity.
  • To exceed customer expectations and avoid delays, I handled customer package complaints with an emphasis on accuracy, elevating complex situations as needed.
  • Adept at using advanced Excel features, such as pivot tables and data sorting.
  • Skilled in standing for long periods of time to fulfill operational requirements; physically competent to lift items and help with packing during busy times.
  • Proficient in team coordination, addressing shipping and order issues, and communicating both orally and in writing.

Education

Business Administration Management

Seneca College of Applied Arts And Technology
North York, ON
03-2024

Skills

  • 3PL management
  • Strong problem-solving for error identification
  • Proficient in MS Excel and Office tools
  • Strong leadership
  • Patience and empathy
  • Strong collaboration skills
  • Good understanding of databases and SQL
  • Building customer loyalty
  • Technical astute
  • Collaboration and communication within a team

References

References available upon request.

Timeline

Yard Controller

UPS
08.2022 - Current

Business Administration Management

Seneca College of Applied Arts And Technology

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Athul Anilkumar