Dynamic professional with extensive experience at Union Pacific Railroad Co, excelling in yard management and regulatory compliance. Proven track record in enhancing operational efficiency and customer service, while leading teams to achieve project goals. Skilled in data analysis and conflict resolution, driving success through strategic decision-making and attention to detail.
Overview
36
36
years of professional experience
Work History
Yard Controller
Union Pacific Railroad Co
Roseville
03.1995 - Current
Directed the movement of rail cars to and from tracks, yards, sidings, and industrial spurs.
Maintained records related to arrival and departure times, delays due to mechanical issues.
Developed effective communication strategies between different departments to facilitate smooth flow of work processes.
Verified count and condition of products to report overages, shortages and damages.
Assisted in developing short-term plans for managing traffic congestion during peak hours at the yard.
Conferred with engineers to plan regular repairs and necessary maintenance stops.
Resolved conflicts between employees by providing guidance on proper techniques for handling difficult situations.
Received and followed directions from train dispatchers.
Verified accuracy of timekeeping instruments with engineers to depart on time.
Worked closely with supervisors from other departments to ensure accurate tracking of deliveries within the yard.
Complied with safety rules and regulations by wearing protective gear to prevent serious injury or illness.
Created detailed reports on daily operational activities including track occupancy, car counts, engine assignments.
Maintained accurate records and logs and reported discrepancies immediately to professionals.
Provided technical advice to other departments regarding switching operations and routing methods for freight shipments.
Utilized yard management computer systems to input shift data.
Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Monitored train arrivals, departures, and switch movements in order to coordinate yard activities.
Followed corporate, departmental and regulatory operations and safety standards to minimize accidents and vehicle damage.
Coordinated switching operations with other departments to ensure efficient transfer of freight.
Communicated with dispatchers regarding trains' routes, timetables and cargoes.
Ensured compliance with Federal Railroad Administration regulations pertaining to safety standards for railway equipment and personnel.
Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
Supervised a team of railroad workers performing various tasks such as loading, unloading materials and coupling, uncoupling cars.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Managed household errands and other essential duties.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner
Wegosolarnow.com
Roseville
03.2023 - 03.2025
Collaborated with team members across multiple departments on projects involving renewable energy sources.
Prepared proposals, quotes, contracts and presentations for solar customer review.
Coordinated with vendors throughout the process from ordering supplies through delivery of completed projects.
Conducted follow-up calls with warm leads to cement connections and pursue conversions.
Prepared proposals, negotiated terms and closed product and service sales.
Monitored changes in technology related to renewable energy sources and made recommendations accordingly.
Conducted detailed site assessments to determine the best solar system configuration for each customer.
Organized training sessions for customers on the use and maintenance of their solar energy systems.
Performed cost analysis of various solar energy systems and components.
Participated in trade shows, conferences and workshops related to renewable energies.
Inspected customers' homes and businesses to develop detailed solar installation quotes.
Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Provided technical support to customers regarding photovoltaic systems, batteries, inverters, charge controllers.
Researched current industry trends related to renewable energy sources.
Talked with customers about benefits of solar power in comparison with traditional power services.
Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
Traveled of time to canvass neighborhoods and prospect for customers on door-to-door basis.
Prepared comprehensive reports outlining project costs, timelines, resources needed and other relevant information for stakeholders' review.
Assisted in the development of marketing materials for solar energy products and services.
Drafted contracts between companies, individuals involved in the purchase, installation of solar equipment.
Created financial models used by clients when evaluating investments in photovoltaic systems.
Conducted business development activities such as cold calling potential customers and arranging meetings with prospects.
Maintained schedules of appointments with prospective and established customers.
Calculated solar resources and array production according to climate, site shading and roof orientation.
Prepared and delivered polished and professional customer presentations.
Leveraged contacts with satisfied customers to generate referrals and new business.
Analyzed data from monitoring systems to ensure optimal performance of installed solar equipment.
Selected solar energy products, systems and services according to electrical energy requirements, site conditions, price and other factors.
Maintained up-to-date records of all projects including progress reports, budgets, timelines.
Employed consumer-focused sales practices centered on helping families save money.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked effectively in team environments to make the workplace more productive.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Monitored competitor activity to identify new opportunities for growth.
Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
Manager
Footlocker, Footlocker
Modesto
05.1989 - 12.1994
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Enhanced team morale and retention through recognition programs and career development opportunities.
Analyzed customer feedback data to develop action plans for improving services offered.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, developed and motivated team to achieve revenue goals.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Maintained accurate records of all transactions between customers and company representatives.
Enhanced sales volume through skilled support to both new and inactive customers.
Created and presented monthly reports to management on sales performance.
Executed strategic sales plans to expand customer base and revenue.
Managed daily operations of sales department, including supervision of staff members.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Assisted senior management in developing long-term strategic goals for the company's growth.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Utilized various software and tools to streamline processes and optimize performance.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed household errands and other essential duties.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Completed routine maintenance and repair.
Identified needs of customers promptly and efficiently.