Athena Wojs
Los Angeles
Summary
Results-driven front desk agent with expertise in hotel operations and customer service. Recognized for exceptional empathy and leadership in managing guest needs, contributing to increased satisfaction and loyalty through personalized experiences.
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent
Hyatt House La University Medical Center
Los Angeles
05.2024 - Current
- Warmly welcomed and assisted with check-in processes for 60-plus guests in a high-demand, fast-paced environment, while ensuring smooth operations for both short-term and long-term guests. (Including medical professionals, patients, and families.)
- Demonstrated exceptional empathy and emotional intelligence in handling guests' diverse needs, especially in stressful or sensitive situations, resulting in significant growth in guest satisfaction and loyalty.
- Maintained an organized, clean, professional workspace while aiding with reservations, room blocks, day-to-day operations, billing group bookings, balancing inventory to promote a higher occupancy rate, and assigning rooms to ensure accommodation requests.
- Knowledgeable about local attractions, dining options, and hotel services. Curating the current hotel's list of restaurants, grocery stores, and pharmacies for guests unfamiliar with the area. Ensuring accessibility if guests do not have transportation available.
Server/Head Hostess
Barneys Beanery
Westwood
2023 - 2024
- Greet guests, and confidently answer any inquiries through an extensive understanding of menu offerings in a casual setting.
- Care for as many as 40 guests at once and maintain professionalism in ensuring the needs of each are met.
- Recognized as a top sales leader by bringing in the most profit per table and successfully upselling menu items to create an unforgettable experience.
Concierge/Banquet and Fine Dining Server
Los Angeles Country Club
Beverly Hills
2021 - 2024
- Greeted members by their names, and maintained current knowledge about club activities, special events, both in and outside of the clubhouse. Aiding in room, restaurant, and annual banquet reservations.
- Anticipate member needs by developing an extensive understanding of food and drink preferences to prepare items before seating, and further the luxury experience.
- Demonstrate professionalism in communication with different departments to uphold fine dining standards, and ensure a seamless experience for members.
- Assisted members with special requests and personalized services.
- Recognized as a consistent leader in the sales of daily specials, both food and beverage.
Education
Some College (No Degree) - Business Economics
California State University Northridge
Northridge, CASkills
- Basic accounting
- Bilingual (Polish)
- Conflict management
- Hotel operations
- Problem solving
- Hospitality
- Customer service
- Leadership
- Microsoft
- Opera Cloud, Opera V5
- Micros, POS and cash handling
Timeline
Front Desk Agent
Hyatt House La University Medical Center
05.2024 - Current
Server/Head Hostess
Barneys Beanery
2023 - 2024
Concierge/Banquet and Fine Dining Server
Los Angeles Country Club
2021 - 2024
Some College (No Degree) - Business Economics
California State University Northridge