Judeline Gervais
Edmonton,AB
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Aramark
Fort McMurray, Alberta
08.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
Tunnel Border Agent
Windsor Tunnel
Windsor, Ontario
12.2022 - 08.2023
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Performed currency exchange, cashed checks, and issued money orders.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Reported suspicious activity to the Financial Institution's Compliance Officer when necessary.
Réseau De Femme
Assistant/Organizer
Windsor, Ontario
11.2022 - 08.2023
- Developed event plans, timelines and budgets.
- Organized meetings with vendors to discuss event requirements.
- Assisted in the preparation of reports, presentations and correspondence.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Assisted with event planning activities such as conferences or seminars.
- Assisted in preparing reports by gathering data from various sources.
- Compiled information from multiple sources into a single document or report format.
- Developed and implemented organizational systems to streamline workflow processes.
- Created and managed filing systems for easy access to records and documents.
- Scheduled appointments and maintained calendars for multiple staff members.
Education
General Business
Sundance College
Edmonton, AB01-2025
Border Services
St Clair College
Windsor, ON09-2023
High School Diploma -
L’essor
Windsor, ON09-2019
Skills
- Document Management
- Basic accounting
- Scheduling appointments
- Records Management
- Office Administration
- Paperwork coordination
- Front Desk Operations
- Telephone Etiquette
- Payment Collection
- Mail Management
- Administrative Support
- Data Entry
- Project Management
- Mail distribution
- Event Planning
- Microsoft Office Suite
- Administrative tasks
- Document Preparation
- Verbal and written communication
- Computer Skills
- Expense Reporting
- Spreadsheet Software
Timeline
Front Desk Agent
Aramark
08.2023 - Current
Tunnel Border Agent
Windsor Tunnel
12.2022 - 08.2023
Réseau De Femme
Assistant/Organizer
11.2022 - 08.2023
General Business
Sundance College
Border Services
St Clair College
High School Diploma -
L’essor
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