ATHEEB IFTHIKAR
Kotikawatta,Sri Lanka
Summary
To work in a position which would prove challenging to me and worthwhile to my employer. Experienced with IT systems management, ensuring optimal performance and security. Utilizes advanced troubleshooting techniques to resolve issues efficiently. Track record of implementing effective IT solutions, fostering operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Administrator
FFMN – FOREVER FORGET ME NOT INC
01.2023 - Current
- To ensure delivery of resilient and reliable IT infrastructure to internal customers in all locations within the geographical area assigned by maintaining and upgrading existing hardware / communication / software components, implementing additional IT facilities to meet the needs of the business, and resolving user calls by troubleshooting malfunctioning infrastructure components
- Design and develop all healthcare training content in multi-lingual formats
- Use the latest technology for content creation, interactive videos, innovative concept videos, effective presentations, comprehensive FAQ etc
- Implementation of software programs and training across company
- To ensure the 100% completion of the requested technical trainings through TNA (Training need Analysis)
- Maintaining training attendance and feedback records
- To ensure all gets thorough knowledge about the activities done through, by ensuring frequent follow-ups
- Skilled in training and coaching new associates, leveraging extensive product knowledge and sales techniques to impart essential skills and best practices
- Resolve user calls regarding malfunctioning of any component of IT infrastructure in a timely manner to facilitate day to day operation of the users
- Liaise with support teams (helpdesk, database administration) to escalate and resolve issues
- Install and configure new IT infrastructure components: Server and desktop computer hardware and software, other hardware devices such as printers, scanners, modems, UPS to make them available for use within the organization
- Identify and interact with local vendors to provide additional IT requirements such as Hardware consumables and network expansion with ISP’s.(Internet Service Provider)
- Assist in development of service continuity and disaster recovery plans, conduct daily checks on server synchronization
- Administration of Windows, Exchange, and servers to manage users, user groups and access rights
- Adhere to security policies and procedures
- Conduct IT audits and take corrective actions to eliminate identified non compliances
- Relationships with working colleagues, superiors, and subordinates, requires a strong degree of respect, loyalty, trustworthiness, to create and maintain a motivated, healthy working environment
- Maintain working relationship with, and gaining the cooperation of all other departments, such as Finance, Sales, Marketing, and Operations etc
- Created www.ffmn.ca Website
- Implemented Cost Saving social media management & Digital Marketing
- Develop various reports / SQL Queries to Support finance team
Senior Operations Analyst
Healthrecon Connect PVT(LTD)
02.2021 - 12.2022
- Maintained knowledge of policies and procedures, insurance coverage benefit levels, eligibility systems and verification processes
- Utilizes in-depth knowledge of insurance policies and claim procedures to mentor new team members, ensuring their understanding and proficiency in handling various claim scenarios
- Incorporated data analysis techniques into operations planning, reprocessing bulk amount of claims to expose predictable trends and likely outcomes.
Freelance Web/Desktop Application Developer
Self Employed
01.2020 - 02.2021
Assistant IT Administrator
Computerrite (PVT) LTD
01.2019 - 08.2020
- Ensuring the smooth operation of an organization's computer systems
- This includes overseeing the installation, configuration, and maintenance of hardware and software components, as well as troubleshooting any technical issues that arise
- Managing user accounts, permissions, and access rights, while also implementing security measures to protect sensitive data and networks from potential breaches
Financial Crime Compliance Analyst
HSBC HDPL (PVT) LTD
03.2017 - 02.2019
- Conducting thorough investigations into potential instances of financial fraud, money laundering, and other illicit activities
- Responsible for analyzing transactional data, identifying suspicious patterns or behaviors, and escalating findings to relevant authorities when necessary
Education
HND - Information Technology
SLIIT Computing (Pvt)
01.2019
G.C.E. Advance Level - Combined Mathematics
Zahira College Colombo
01.2016
Diploma - Information Technology
E-Soft
01.2013
G.C.E. Ordinary Level -
Zahira College Colombo
01.2012
Skills
- Diagnostics Expertise
- Testing And Analysis
- Equipment Management
- Database Management
- Technical Support
- Written And Oral Communication
- Online Training Experience
- Onboarding And Mentoring
- Teamwork And Collaboration
- Decision-Making
- Technical Writing
- Business Analysis
- Project Management
- System Debugging
- Expertise in Microsoft products
- Planning And Scheduling
- Team Leadership
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Accomplishments
- Future4U - A web site application for career choice guidance based on the personality assessment was developed using JavaScript & jQuery affiliated with CSS.
- Flyaway Express - A web page application for Flyaway Express (PVT) LTD, a delivery service provider was developed using AngularJS, JavaScript, & PHP with CSS styling connected to MySQL Database.
- Developed an automated drone system (FA-WI) to prevent wild animal interference and destruction in agricultural lands as the final year research which is built using C# & Python connected to Firebase, MS SQL for database services along with an interconnected web application.
- Mentored team members throughout the FA-WI drone development to achieve deadlines for working prototypes.
- Awarded as employee of the month (March 2022-August 2022) at Healthrecon Connect for achieving consistent individual and team targets under team Radeas LLC.
Languages
English
Full Professional
Tamil
Native or Bilingual
Sinhala
Native or Bilingual
Arabic
Limited Working
Malayalam
Limited Working
Hindi
Limited Working
Personal Information
- Date of Birth: 02/25/96
- Nationality: Sri Lankan
- Driving License: Valid Sri Lanka Driving License
- Marital Status: Single
- Religion: Islam
Activities
- Performed as an under-19 and under-16 cricketer at school.
- Active e-sports member.
- Part-time freelance videography and editing using Adobe products such as Adobe Premiere & After Effects.
- Part-time freelance desktop/web application development.
Timeline
IT Administrator
FFMN – FOREVER FORGET ME NOT INC
01.2023 - Current
Senior Operations Analyst
Healthrecon Connect PVT(LTD)
02.2021 - 12.2022
Freelance Web/Desktop Application Developer
Self Employed
01.2020 - 02.2021
Assistant IT Administrator
Computerrite (PVT) LTD
01.2019 - 08.2020
Financial Crime Compliance Analyst
HSBC HDPL (PVT) LTD
03.2017 - 02.2019
G.C.E. Advance Level - Combined Mathematics
Zahira College Colombo
Diploma - Information Technology
E-Soft
G.C.E. Ordinary Level -
Zahira College Colombo
HND - Information Technology
SLIIT Computing (Pvt)
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