Athanasia Vardis
Laval,QC
Summary
Dynamic professional with extensive experience in the salon industry, notably as Hair Salon Owner at Salon Inter-Coiffe. Proven track record in customer service and team leadership, enhancing client satisfaction and fostering staff development. Skilled in money handling and effective decision-making, consistently achieving high retention rates and loyalty among clients.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
15
15
years of professional experience
Work History
Assistant Manager
John Molson Pub
Dorval, QC
01.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Hairdresser
Million Hair Salon
Laval, QC
01.2022 - 06.2024
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairdresser
Vibes Hair Salon
Pierrefonds, QC
01.2019 - 01.2022
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Hair Salon Owner
Salon Inter-Coiffe
Dollard-des-Ormeaux, QC
01.2015 - 01.2019
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Hair Salon Manager
Salon Dolce
01.2010 - 01.2015
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Fostered a positive working environment, resulting in high employee retention rates.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
Education
High School Diploma -
Western Laval High School
Laval, QCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
Languages
English
Native or Bilingual
French
Native or Bilingual
Greek
Native or Bilingual
Timeline
Assistant Manager
John Molson Pub
01.2022 - 07.2024
Hairdresser
Million Hair Salon
01.2022 - 06.2024
Hairdresser
Vibes Hair Salon
01.2019 - 01.2022
Hair Salon Owner
Salon Inter-Coiffe
01.2015 - 01.2019
Hair Salon Manager
Salon Dolce
01.2010 - 01.2015
High School Diploma -
Western Laval High School