Aswini Sasikumar
Toronto,ON
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
11
11
years of professional experience
Work History
Secretary
Women's Center & Hospitals Pvt Ltd
09.2020 - 02.2022
- Optimized the doctor’s calendar and appointment scheduling, resulting in a 30% increase in time efficiency by managing over 100 appointments weekly.
- Maintained accurate medical and administrative records, reducing errors by 25% through documentation practices.
- Responded to over 200 patient inquiries weekly via phone and email, enhancing patient satisfaction by 40%.
- Assisted in report preparation and database management, improving data retrieval speed by 50%.
Admin & Insurance Executive
Women's Center & Hospitals Pvt Ltd
02.2015 - 10.2015
- Registered over 500 new patients and coordinated insurance billing, achieving a 95% claim clearance rate.
- Scheduled medical and lab appointments for 200+ patients monthly, ensuring timely service delivery.
- Followed up with insurance providers, reducing claim processing time by 20%.
- Maintained billing records and patient files, increasing record accuracy by 30%.
Admin & Customer Relations Executive
Artemis Auto India Pvt Ltd
07.2012 - 04.2014
- Greeted and provided product overviews to over 300 walk-in clients monthly, boosting customer engagement by 35%.
- Maintained test drive logs, job cards, and service records, improving data accuracy by 40%.
- Sent daily status reports (DSR) to Volvo Head Office, Sweden, enhancing communication efficiency by 50%.
- Ensured customer satisfaction through effective communication, increasing customer retention by 25%.
Admin Executive
Ogun Steels Rolling Mills Pvt Ltd
04.2011 - 05.2012
- Provided administrative and clerical support to senior management, improving office operations efficiency by 30%.
- Managed document filing, reports, and correspondence, reducing document retrieval time by 40%.
- Assisted senior management with day-to-day office operations, enhancing productivity by 20%.
- Coordinated office activities and schedules, resulting in a 15% increase in workflow efficiency.
Education
Bachelor of Engineering (B.E.) - Electronics & Communication
Diploma - Communication Engineering
Suguna Polytechnic College
SSLC -
St. Thomas Higher Secondary School
Skills
- Technical Skills: Data Entry, Document Management, Appointment Scheduling, Insurance Billing Coordination, Report Preparation
- Software Knowledge: Microsoft Office Suite (Word, Excel, PowerPoint), Database Management Systems, Windows Operating Systems (XP, 7, 8, 10), Email Communication Tools
- Soft Skills: Attention to Detail, Time Management, Customer Service, Communication, Teamwork, Leadership
Websites
Languages
Tamil
Native or Bilingual
Malayalam
Native or Bilingual
English
Professional Working
Telugu
Professional Working
Timeline
Secretary
Women's Center & Hospitals Pvt Ltd
09.2020 - 02.2022
Admin & Insurance Executive
Women's Center & Hospitals Pvt Ltd
02.2015 - 10.2015
Admin & Customer Relations Executive
Artemis Auto India Pvt Ltd
07.2012 - 04.2014
Admin Executive
Ogun Steels Rolling Mills Pvt Ltd
04.2011 - 05.2012
Bachelor of Engineering (B.E.) - Electronics & Communication
Diploma - Communication Engineering
Suguna Polytechnic College
SSLC -
St. Thomas Higher Secondary School
COURSES & CERTIFICATIONS
COURSES:
Data Management Systems, Office Software Applications, Communication Systems, Technical Documentation
CERTIFICATIONS:
- Introduction to Software Testing
Alison — Issued Jul 2025
- Manual Software Testing for Beginners
Udemy — Issued Jul 2025
- Diploma in Software Testing
Alison — Issued Aug 2025
CONCENTRATION
Data Analysis, Administrative Process, Communication Technologies, Testing(Manual & Automation)