MERVE TUNC

Senior Medical Secretary

Ministry Of Health

03.2009 - 01.2024

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Registered new patients in electronic medical records prior to appointment scheduling.
Supported office staff and operational requirements with administrative tasks.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Enhanced office productivity by handling high volume of callers per day.
Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Prepared and processed patient referrals and transfer requests.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Registered and verified patient records before triage with most up-to-date information.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Assisted with medical coding and billing tasks.
Processed medical insurance claims and payments.
Received and routed laboratory results to correct clinical staff members.
Conducted patient intake interviews, recording and documenting relevant information.
Managed office bookkeeping with insurance billing and patient payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.