Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Astrid Obersat

Windsor,ON

Summary

Dynamic professional with a proven track record at Peace Arch Hospice Society Thrift Store, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved operational accuracy in cash handling. Skilled in recruiting and training volunteers, fostering a collaborative and positive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager/Coordinator of Volunteers

Peace Arch Hospice Society Thrift Store
01.2017 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new volunteers to maintain adequate staffing levels.

Sales Associate

Rewind Consignment
01.2015 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Walkerville Collegiate Institute
Windsor, ON

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Workload management
  • Conflict resolution
  • Recruiting and interviewing
  • Orientation and training
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Coaching and mentoring
  • Multitasking Abilities

Languages

German
Native or Bilingual

Certification

First Aid

WHMIS

Timeline

Assistant Manager/Coordinator of Volunteers

Peace Arch Hospice Society Thrift Store
01.2017 - 05.2025

Sales Associate

Rewind Consignment
01.2015 - 01.2017

High School Diploma -

Walkerville Collegiate Institute

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Astrid Obersat