Cindy Thompson
Fresno
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Coordinator of Volunteers
Digital Project Masters
09.2023 - 11.2023
- Screened, selected, organized, and managed a diverse crew of 20+ volunteers for a 500+ attendee cyber warfare conference.
Paraprofessional
Garrisonville Elementary School
08.2018 - 06.2019
- Secured, assisted, and educated 10+ neurodiverse students.
Diamond Grader
Gemological Institute of America
04.2005 - 02.2007
- Secured, analyzed, and graded 10,000+ loose diamonds value totaling 50+ million dollars.
Education
Bachelors of Science - Cybersecurity and Information Assurance
Western Governors University
12-2027
Skills
- Customer Service
- Communication
- Troubleshooting
- Project Management
- Critical Thinking
- Attention to Detail
- Analysis
- Security
- Volunteer coordination
- Phone etiquette
- Team Training
- Schedule coordination
Certification
- CompTIA Security+ Issued March 2023
- CompTIA Network+ Issued November 2022
- CompTIA A+ Issued February 2022
- Google IT Support Certificate Issued March 2021
Timeline
Coordinator of Volunteers
Digital Project Masters
09.2023 - 11.2023
Paraprofessional
Garrisonville Elementary School
08.2018 - 06.2019
Diamond Grader
Gemological Institute of America
04.2005 - 02.2007
Bachelors of Science - Cybersecurity and Information Assurance
Western Governors University
FAMILIAR WITH
- Point of Sale Systems
- Money Handling
- Opening/Closing Procedures
- Windows Operating Systems
- Linux Operating Systems