ASTHA SINGH
Vancouver,BC
Summary
Dynamic Customer Service Representative with proven expertise in administrative support and a strong record of driving territory expansions that yield significant organizational growth. Demonstrates exceptional communication and problem-solving skills, adept at fostering client relationships and optimizing operational efficiency. Committed to leveraging management and technical skills to contribute to shared success within an innovative organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Associate
Shell Select
Vancouver, British Columbia
01.2024 - Current
- Answered questions about current promotions and resolved issues according to store policies.
- Answered product and service questions, offered relevant information to the customer, and boosted new customers' NPS scores by 10%.
- Maintained records related to sales for store management.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
Quick Service Attendant
Canucks Sports and Entertainment
Vancouver, British Columbia
09.2023 - Current
- Compiled detailed inventory reports for events, ensuring accurate tracking of supplies.
- Executed payment processing and transaction management with accuracy.
- Delivered exceptional customer service by welcoming guests and efficiently processing their orders.
Social Media Assistant
Vancouver Fashion Week
Vancouver, British Columbia
10.2024 - 10.2024
- Developed and managed content for VFW's official social media channels.
- Supported interview processes in diverse settings including Runways, Backstage, and Guest cam.
- Identified and utilized trending ideas to boost audience interaction.
- Collaborated with designers and models to create engaging content for official designer pages and VFW.
Senior Class Representative
Delhi Public School , GBN
08.2021 - 12.2023
- Created and presented engaging course content, encompassing seminars, labs, and assignments.
- Contributed to departmental governance, policy making, and administration through active participation in faculty committees.
- Provided academic and career advising to students, including guidance on coursework, research, and career opportunities.
Coordinator's Assistant
Vidya Kendra Foundation
03.2020 - 12.2023
- Analyzed academic data and prepared reports on program performance and student outcomes.
- Maintained an accurate recordkeeping system of all communication with external stakeholders.
- Assisted in maintaining accurate financial records, handling billing, and managing budgets.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Education
Masters of Business Administration -
New York Institute of Technology
Vancouver, BC12-2024
Master of Science - Applied Physics
Gautam Buddha University
India07-2019
Skills
- Product knowledge expertise
- Organizational skills development
- Inventory assessment
- Branding support
- Blogger relations
- SEO
- Influencer marketing
- Content creation
- Marketing analytics
- Event management
Affiliations
· Worked as a Social Media Manager for few Influencers and curated content and strategies for better engagement and created campaigns for brand advocacy.
· Worked as a Content Creator for my own page and collaborated with different brands.
· Worked as a Digital Marketer for Small book publication house.
· Founded event management company “The Enchanting Tales” for marketing project.
Certification
· Digital Marketing ( SEO Foundation)
· Career Essentials in Project Management
· Foundation of Finance
Timeline
Social Media Assistant
Vancouver Fashion Week
10.2024 - 10.2024
Store Associate
Shell Select
01.2024 - Current
Quick Service Attendant
Canucks Sports and Entertainment
09.2023 - Current
Senior Class Representative
Delhi Public School , GBN
08.2021 - 12.2023
Coordinator's Assistant
Vidya Kendra Foundation
03.2020 - 12.2023
Masters of Business Administration -
New York Institute of Technology
Master of Science - Applied Physics
Gautam Buddha University
Similar Profiles
Pavithra Ravichandran`Pavithra Ravichandran`
CUSTOMER CARE ASSOCIATE at Shell SelectCUSTOMER CARE ASSOCIATE at Shell Select
Antarpreet SinghAntarpreet Singh
Retail Sales Associate at Shell SelectRetail Sales Associate at Shell Select
BHIMASI SOLANKIBHIMASI SOLANKI
CLUSTER RETAILER (Independent Store Operator) at SHELL MOBILITY LTD. (ROYAL DUTCH SHELL)CLUSTER RETAILER (Independent Store Operator) at SHELL MOBILITY LTD. (ROYAL DUTCH SHELL)
Lucheng ZhouLucheng Zhou
Intern at INGSHI Information Technology Co., Ltd.Intern at INGSHI Information Technology Co., Ltd.
Ellie CouzinsEllie Couzins
Volunteer at Louis Brier Home & HospitalVolunteer at Louis Brier Home & Hospital