Astha Goswami
Ottawa,ON
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Simons
Ottawa, ON
08.2022 - 08.2023
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Medical Lab Intern
Lister hospital
Accra
07.2021 - 09.2022
- Analyzed quality control results to ensure accuracy of test results.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Bachelor of Arts - Economics
Carelton University
10-2024
High School Diploma -
The Roman Ridge School
Accra06-2019
Skills
- Product marketing
- Microsoft office
- Digital marketing
- Complaint Resolution
- Customer Relations
Leadership Experience
- The Roman Ridge School, Accra, Ghana, Activities and Events prefect
- Interact and debate club, President
- Led cross-functional teams to address complex customer issues and ensured timely resolution.
- Collaborated with colleagues to streamline communication channels, resulting in a more efficient workflow.
Volunteer Experience
- Teshie Orphanage, Accra, Ghana, Frequent visits to Teshie Orphanage (Accra, Ghana) to read to children and play with them.
- Ridge’s Readers, Starting and participating a group called “Ridge’s Readers” to read to younger children and improve the literacy rate in Ghana.
- Paul Menton Center notetaker for students with disability
Affiliations
- Fitness
- social media
- volunteer at Teshie orphanage
Languages
English
Native/ Bilingual
Timeline
Customer Service Specialist
Simons
08.2022 - 08.2023
Medical Lab Intern
Lister hospital
07.2021 - 09.2022
Bachelor of Arts - Economics
Carelton University
High School Diploma -
The Roman Ridge School