Alphonso Tolliver
Suisun
Summary
Expert in driving equity-focused systems and operational excellence within public and nonprofit sectors. Successfully managed contracts exceeding $3M, improving housing outcomes and service delivery through strategic planning and data-driven approaches. Proven track record in leading diverse teams and complex projects, enhancing efficiency and productivity while upholding quality standards. Implemented innovative solutions that fostered positive organizational change and collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager | $3M Contract Lead & Housing Strategy Specialist
Marin Housing Authority
San Rafael
06.2021 - Current
- Spearheaded Emergency Housing Voucher & VASH programs with 98% utilization
- Led 15+ staff, reducing turnover and enhancing team resilience
- Drove 95–100% program performance, earning top statewide recognition
- Reduced homelessness by 28% and elevated housing stability to 98%
- Optimized operations, saving $400K in client-centered services
- Ensured full compliance with HUD and Section 8 mandates
Criminal Justice Advocate
Passport to Learning
Fairfield
11.2018 - 09.2021
- Designed rehabilitation strategies for justice-involved adults
- Increased service uptake by 50%, reallocating $100K for community outreach
- Strengthened multi-agency coordination and client advocacy systems
Accessibility Representative – Military Students
Academy of Art University
San Francisco
03.2017 - 11.2018
- Enhanced institutional accessibility and veteran engagement protocols
- Supported over 100 students with tailored disability accommodations
- Elevated intake systems, boosting satisfaction and retention
Youth Program Manager
Fighting Back Partnership
Vallejo
02.2014 - 10.2017
- Managed high-impact youth services, maintaining 85% client retention
- Streamlined program scheduling to expand outreach and family engagement
Group Counselor
St. Vincent School for Boys
San Rafael
04.2011 - 02.2014
- Delivered crisis response and mentorship for youth clients
- Applied data tracking to enhance safety and therapeutic strategies
Information Technology Manager
U.S. Navy
Fort Gordon
06.2005 - 05.2011
- Directed infrastructure strategy, cybersecurity protocols, and IT compliance
Education
MA - Organizational Leadership
Bradman University
Irvine, CA01.2015
Bachelor of Arts - Organizational Leadership
Brandman University
Irvine, CA01.2013
Associate of Science - Information Technology
Georgia Military College
Augusta, GA01.2010
Skills
- Program development and strategy
- Data-driven decision making
- HUD compliance
- Stakeholder engagement
- Process optimization
- Budget and contract management
- Regulatory analysis
- Team leadership
- Cross-agency collaboration
- Grant oversight
- Yardi software proficiency
- Microsoft Office suite
- Google Workspace tools
- Salesforce CRM
- Workday system expertise
Certification
- Certified Residential Manager, CAA, 2023
- Mortgage Loan Officer, Affinity Real Estate, 2022
Languages
English, Native
Community Affiliations
- Member, American Legion
- Community Director, New Life Fellowship SF, 2018, Present
Timeline
Program Manager | $3M Contract Lead & Housing Strategy Specialist
Marin Housing Authority
06.2021 - Current
Criminal Justice Advocate
Passport to Learning
11.2018 - 09.2021
Accessibility Representative – Military Students
Academy of Art University
03.2017 - 11.2018
Youth Program Manager
Fighting Back Partnership
02.2014 - 10.2017
Group Counselor
St. Vincent School for Boys
04.2011 - 02.2014
Information Technology Manager
U.S. Navy
06.2005 - 05.2011
MA - Organizational Leadership
Bradman University
Bachelor of Arts - Organizational Leadership
Brandman University
Associate of Science - Information Technology
Georgia Military College
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