Asmitha Sugumar
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Salesfloor
Walmart Canada
02.2022 - Current
- Respond promptly and professionally to incoming customer inquiries in person and by telephone
- Interacted with customers daily to resolve complaints to increase customer satisfaction
- Contributed to overall store success by meeting customer needs, daily sales targets and improving employee productivity by 11%
- Provided superior customer service in a friendly and knowledgeable manner
- Took ownership of client complaints/issues by initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process
- Used active listening skills and analyzed 50+ incoming customer requests per week to provide solutions that provide a positive customer experience via phone calls resulting in 92% customer satisfaction compared to company standard of 86%.
Administrative Executive
Triumph Hub Training and placement Institute Pvt Ltd
07.2018 - 12.2020
- Data Management: Improved the efficiency and accuracy of data collection processes for dozens of programs for over ten different classes comprising 300 students and 25 faculty in 8 branches
- Conducted data analysis and research for enterprise level cost-transformation efforts (estimated tolacs total impact)
- Particularly in HR costs and discretionary spending
- Coordinating with sales and customer care department to solve the problems and chronic complaints of clients to generate more business and revenue for the organization.
Administrative officer
06.2015 - 06.2018
- Assisted the head of the department in the monthly reports and annual budgeting for resources, training, and travel expenses
- Furnished monthly reports for assessments, new students, and income report
- Facilitated in the planning and implementation of various marketing plans such as coffee mornings, seminars, summer workshops and department newsletter.
Education
MBA - Finance
University Canada West
Vancouver04.2023
Bachelor of Arts - Accounting
Sri Ramalinga Sowdambigai College of Science And C
Tamilnadu,India05.2015
PGDCA - Microsoft Excel And Word
Tamilnadu Goverment of Computer Science
Tamilnadu,IndiaSkills
- POS System Operations
- Communications Strategies
- Sales Expertise
- Cash Handling
- Customer Service
- Customer Needs Assessments
- Operate Cash Register
- Team Cooperation
- Computer Proficiency and Microsoft Office
- Positive Customer Engagement
- Microsoft Office
Languages
English
Professional Working
Tamil
Native or Bilingual
Certification
- Investment Funds Canada License - IFC (1101170)
- Certified Digital Marketing Associate, Digital Marketing Institute.
- Investment Banking, 365 Financial Analyst
Timeline
Customer Service Salesfloor
Walmart Canada
02.2022 - Current
Administrative Executive
Triumph Hub Training and placement Institute Pvt Ltd
07.2018 - 12.2020
Administrative officer
06.2015 - 06.2018
MBA - Finance
University Canada West
Bachelor of Arts - Accounting
Sri Ramalinga Sowdambigai College of Science And C
PGDCA - Microsoft Excel And Word
Tamilnadu Goverment of Computer Science
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