Asma Shariq
Brampton,ON
Summary
Versatile professional with expertise in customer service and inventory management. Proven ability to manage high-volume interactions, conduct audits, and enhance operational efficiency. Strong background in technology roles, including software development and system administration, with a focus on problem-solving and performance optimization. Committed to continuous learning and collaboration to drive organizational success.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Sales Representative
Optima Communication
01.2021 - 01.2022
- Managed high-volume customer interactions, resolving issues to enhance customer satisfaction and loyalty.
- Built strong customer relationships while resolving issues efficiently
- Supported customers with account inquiries and tailored service solutions to meet their needs.
- Documented interactions accurately in call tracking systems to ensure seamless follow-up and service continuity.
Customer Service Representative
Winners/HomeSense/Marshalls
01.2021 - 12.2021
- Assisted customers with transactions, returns, and inquiries to ensure satisfaction and resolution.
- Provided exceptional customer service to enhance shopping experiences at the retail store.
- Resolved customer inquiries and complaints promptly and professionally.
- Assisted customers in locating products and understanding promotions effectively.
Stock Analyst
WIS International
01.2017 - 12.2021
- Conducted accurate inventory audits to ensure reliable stock assessment
- Collaborated with teams for efficient completion of stock counts
- Ensured proper documentation of inventory data
- Worked in fast-paced environments, meeting deadlines
Stock Analyst
RGIS Canada
01.2017 - 12.2020
- Monitored stock levels during peak sales hours to prevent shortages and support sales
- Conducted detailed stock counts in retail and warehouse environments to maintain inventory accuracy
- Adapted to various retail systems and store configurations to streamline processes
Machine Operator
Atlas Fluid System
01.2016 - 12.2016
- Operated machinery to maintain quality standards and optimize operational efficiency.
- Operated machinery to produce fluid system components efficiently.
- Monitored equipment for optimal performance and safety compliance.
- Conducted regular maintenance on machines to ensure reliability.
Stock Taker
Orridge & Co. UK
01.2013 - 12.2016
- Conducted retail stock audits and worked collaboratively in teams.
- Conducted regular stock counts to maintain inventory accuracy.
- Utilized handheld scanners for real-time inventory tracking and management.
- Collaborated with team members to ensure efficient stock organization.
Supervisor / Beautician
Pakistan
01.2009 - 12.2012
- Coordinated client services and scheduling, enhancing customer relations.
- Supervised daily operations to ensure efficient workflow and team productivity.
- Coordinated training sessions for staff to enhance skills and knowledge.
- Managed inventory control and ensured proper stock levels were maintained.
Education
Academic Upgrading -
Sheridan College
Brampton, ON04-2026
Certificate / Diploma -
CIMT College
Brampton, ON03-2025
Bachelor of Science - Practical Nursing
Sheridan College
Brampton, ON01-2025
Bachelor of Arts -
University of Karachi
Brampton, ON01-2023
Skills
- Customer service and support
- Effective communication
- Problem solving
- Cash handling and transaction processing
- POS systems management
- Data entry and documentation
- Team collaboration
- Time management
- Attention to detail
- Inventory management
- Relationship building
- Patience and resilience
Certification
- Standard First Aid with CPR-C, Lifesaving Society, 01/01/25, 01/01/28
- Diploma in Montessori Education, 2001
- Basic Beautician Course, 2001
Timeline
Customer Sales Representative
Optima Communication
01.2021 - 01.2022
Customer Service Representative
Winners/HomeSense/Marshalls
01.2021 - 12.2021
Stock Analyst
RGIS Canada
01.2017 - 12.2020
Stock Analyst
WIS International
01.2017 - 12.2021
Machine Operator
Atlas Fluid System
01.2016 - 12.2016
Stock Taker
Orridge & Co. UK
01.2013 - 12.2016
Supervisor / Beautician
Pakistan
01.2009 - 12.2012
Academic Upgrading -
Sheridan College
Certificate / Diploma -
CIMT College
Bachelor of Science - Practical Nursing
Sheridan College
Bachelor of Arts -
University of Karachi