Aslaha Shajahan
Cambridge,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
Work History
Customer Service Ambassador Seasonal
Ripley's Aquarium
06.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Collaborated with team members to handle guest requirements from check-in through check-out
- Upheld RIPLEYS policies and procedures by providing high level of customer service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Lulu Hypermarket
08.2021 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate"s Degree - Health Care Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Positive Attitude
- Teamwork
- Time Management
- Customer Relations
- Policy and procedure adherence
- Flexible and Adaptable
- Event Information Management
- Operational Efficiency
- Performance Goals
Timeline
Customer Service Ambassador Seasonal
Ripley's Aquarium
06.2023 - 08.2023
Customer Service Cashier
Lulu Hypermarket
08.2021 - 03.2023
Associate"s Degree - Health Care Administration
Conestoga College Institute of Technology And Advanced Learning
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