Julie Kennedy
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Customer Care Ambassador
YYC Airport
10.2023 - Current
- Valid RAIC.
- Helped process passengers through US & Canadian Customs.
- Directed passengers through airport way finding.
- Assisted guests with disabilities from curb to check in.
- Answered emails & phone calls at YYC info desk.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Landscape/Civil Construction
Alberta
4 2023 - 10.2023
- Flagger/traffic control-safely directed trucks and vehicles in & out of job site and surrounding areas.
- Worked 12-16 hour days to complete projects.
- Attended weekly safety meetings/toolbox talks.
- Maintained a clean & organized work site.
- Helped other trades on site.
- Operated equipment in a safe & efficient manner.
Landscape Construction Laborer
TGE
9 2022 - 1 2023
- Maintained commercial landscapes with comprehensive and diverse team.
- Installed stonework according to landscape design plan and client specifications.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Operated landscaping equipment with focus on safety and machine longevity.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Used customer feedback to make operational improvements.
Administrative Assistant
Odenza Vacations
3 2022 - 9 2022
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted development and implementation of new administrative procedures.
- Answered emails and phone calls in a prompt manner.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Uploaded customer profiles and information into a database.
- Helped travel agents manage workload by screening incoming calls.
Security Guard
Paladin
11 2020 - 3 2021
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
Receptionist Administrator
HNCC
9 2019 - 3 2020
- Responsible for the prompt check in of 400+ guests in a remote oil camp.
- Handled complaints and questions, and re-directed calls to other team members.
- Interceded between employees during arguments and diffused tense situations.
- Kept reception area clean and neat to give visitors positive first impression.
- Built a highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
High School Diploma -
Holy Trinity
Resort & Hospitality Mangement - Tourism And Hospitality Management
Tourism College
04.2013
Skills
- Physically fit, able to be on my feet for long periods of time
- Works well with others & as part of a team
- Multi-tasking
- Positive Attitude
- Adaptability
- Communication
- Empathy
Certification
- Class 5 Drivers Licence / Reliable Vehicle
- First Aid & CPR Level C
- WHIMIS/CSTS
- TESOL Certification
Languages
English
Native or Bilingual
Timeline
Customer Care Ambassador
YYC Airport
10.2023 - Current
Landscape/Civil Construction
Alberta
4 2023 - 10.2023
Landscape Construction Laborer
TGE
9 2022 - 1 2023
Administrative Assistant
Odenza Vacations
3 2022 - 9 2022
Security Guard
Paladin
11 2020 - 3 2021
Receptionist Administrator
HNCC
9 2019 - 3 2020
High School Diploma -
Holy Trinity
Resort & Hospitality Mangement - Tourism And Hospitality Management
Tourism College
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