Askia Daoud Malick

• Answered product and service questions and offered information on related products and services to CT credit card members.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Seized cross-selling opportunities, closed online sales orders and maintained a customer account information database (incl. canceling and updating customer accounts.)

• Approached, engaged and educated customers on the features and benefits of Canadian tire Mastercard credit card within the store and kiosk
• Provided direct sales, cross-sell and up-sell for CT products
• Built and maintain positive working relationships with CT store personnel.

Key Achievement:

• Maintened a 90% home card activation rate

• Recommended products to potential clients at their homes using promotional materials
• Successfully persuaded clients to purchase items, and followed up by telephone
• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.