Ashwin Kulkarni
Halifax
Summary
Dedicated hospitality professional with progressive experience from hands-on housekeeping operations to departmental leadership at Halifax Marriott Harbourfront. Known for building high-performing teams, upholding exceptional cleanliness and service standards, and fostering a positive work culture. Adept at coordinating daily operations, resolving guest concerns with empathy, and meeting or exceeding departmental and hotel-wide goals. Passionate about creating welcoming, memorable experiences for guests while driving efficiency and teamwork behind the scenes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Rooms Operations Manager
Halifax Marriott Harbourfront Hotel
Halifax
05.2024 - Current
- Consistently supported the achievement of departmental and hotel annual targets, including top-tier cleanliness scores and improved guest satisfaction ratings.
- Supervise daily housekeeping operations for guest rooms, public areas, and back-of-house spaces, ensuring cleanliness standards meet Marriott brand expectations.
- Lead, train, and mentor a multicultural team of room attendants, housepersons, and laundry staff to deliver exceptional guest experiences.
- Coordinate daily room assignments, manage DND (Do Not Disturb) follow-ups, and handle priority cleaning requests.
- Conduct quality inspections to ensure adherence to brand, safety, and hygiene standards.
- Monitor and manage inventory of linen, guest supplies, and cleaning products while staying within budget.
- Address and resolve guest concerns promptly, maintaining high service recovery scores.
- Support recruitment, onboarding, and performance evaluations for housekeeping team members.
- Collaborate with the Front Office and Maintenance teams to ensure smooth daily operations and quick turnaround of rooms.
- Assist in departmental planning, scheduling, and labor cost management to optimize productivity.
- Organize and participate in staff engagement initiatives to maintain morale and encourage teamwork.
Rooms Operations Supervisor (Housekeeping)
Halifax Marriott Harbourfront Hotel
Halifax
04.2020 - 05.2024
- Supervised daily cleaning operations for assigned guest rooms and public areas, ensuring adherence to Marriott brand standards.
- Assigned tasks, monitored progress, and conducted room inspections to maintain high cleanliness and presentation standards.
- Trained and guided new team members on cleaning procedures, safety practices, and guest service expectations.
- Collaborated with the Front Office to prioritize room readiness for arriving guests and special requests.
- Responded promptly to guest concerns, providing effective service recovery and maintaining satisfaction levels.
- Managed inventory of cleaning supplies and linen for assigned floors, ensuring stock availability.
- Contributed to achieving departmental and hotel yearly goals in cleanliness scores, guest satisfaction, and operational performanc
Guest Environment Expert
Halifax Marriott Harbourfront Hotel
Halifax
05.2019 - 04.2020
- Maintained cleanliness and presentation of public areas, hallways, and back-of-house spaces to Marriott brand standards.
- Collected and replenished linen and supplies throughout the hotel to support daily housekeeping operations.
- Operated commercial laundry equipment to wash, dry, and fold hotel linen while ensuring quality control.
- Assisted room attendants by delivering linen, guest amenities, and cleaning supplies in a timely manner.
- Responded to guest requests and provided friendly, helpful service in public areas.
- Monitored and reported maintenance issues to the appropriate department for prompt resolution.
- Supported departmental goals by maintaining efficiency, cleanliness, and readiness in all assigned areas.
Housekeeping Room Attendant (Internship)
Rimrock Resort Hotel
05.2018 - 09.2018
- Clean and maintain guest rooms, ensuring they are neat, sanitary, and comfortable for guests' stay.
- Perform daily housekeeping duties, including making beds, changing linens, dusting, vacuuming, and replenishing amenities.
- Clean and sanitize bathrooms, including toilets, showers, sinks, and mirrors, to maintain high standards of cleanliness and hygiene.
- Report any maintenance or repair needs in guest rooms or public areas to the appropriate department.
- Adhere to cleaning schedules and prioritize tasks based on occupancy and guest requests.
Education
Graduate Certificate - Hospitality & Tourism Operations Management
Fanshawe College
London, ON04.2019
Bachelor of Science - Hotel Management And Tourism
D.Y Patil University
Mumbai08.2015
Skills
- Tourism Certified Supervisor
- Team Leadership
- Attention to Detail
- Cross-Departmental Experience
- Staff Development:
- Guest Satisfaction
- Organization and Time Management
- Recruitment and Selection
- Inventory management
Certification
- First Aid & CPR/AED level C
- Tourism Certified Supervisor (TCS)
- Food Safety & Handling
- WHIMS
Timeline
Assistant Rooms Operations Manager
Halifax Marriott Harbourfront Hotel
05.2024 - Current
Rooms Operations Supervisor (Housekeeping)
Halifax Marriott Harbourfront Hotel
04.2020 - 05.2024
Guest Environment Expert
Halifax Marriott Harbourfront Hotel
05.2019 - 04.2020
Housekeeping Room Attendant (Internship)
Rimrock Resort Hotel
05.2018 - 09.2018
Graduate Certificate - Hospitality & Tourism Operations Management
Fanshawe College
Bachelor of Science - Hotel Management And Tourism
D.Y Patil University