Ashwin Kulkarni
Halifax,NS
Summary
Experienced Rooms Operations Supervisor skilled in housekeeping management, guest satisfaction, and team leadership. Proven track record of driving operational efficiency, maintaining high standards, and delivering exceptional guest experiences. Cross-trained in front office operations. Committed to excellence in a new role within the hospitality industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rooms Operations Supervisor
Halifax Marriott Harbourfront Hotel
05.2019 - Current
- Open and manage daily shifts to assign rooms to room attendants, ensuring efficient and timely completion of cleaning tasks.
- Inspect guest rooms and public areas to ensure cleanliness, adherence to brand standards, and proper maintenance.
- Train and mentor new associates, providing guidance on cleaning techniques, safety procedures, and customer service.
- Handle guest issues and complaints, addressing them promptly and effectively to ensure guest satisfaction.
- Monitor and maintain inventory of housekeeping supplies, placing orders as needed to ensure adequate stock levels.
- Collaborate with the management team to develop and implement departmental goals, policies, and procedures.
Housekeeping Room Attendant (Internship)
Rimrock Resort Hotel
05.2018 - 09.2018
- Clean and maintain guest rooms, ensuring they are neat, sanitary, and comfortable for guests' stay.
- Perform daily housekeeping duties, including making beds, changing linens, dusting, vacuuming, and replenishing amenities.
- Clean and sanitize bathrooms, including toilets, showers, sinks, and mirrors, to maintain high standards of cleanliness and hygiene.
- Report any maintenance or repair needs in guest rooms or public areas to the appropriate department.
- Adhere to cleaning schedules and prioritize tasks based on occupancy and guest requests.
Education
Graduate Certificate - Hospitality & Tourism Operations Management
Fanshawe College
London, ON04.2019
Bachelor of Science - Hotel Management And Tourism
D.Y Patil University
Mumbai08.2015
Skills
- Tourism Certified Supervisor
- Team Leadership
- Attention to Detail
- Cross-Departmental Experience
- Staff Development:
- Guest Satisfaction
- Organization and Time Management
- Recruitment and Selection
Certification
- First Aid & CPR/AED level C
- Tourism Certified Supervisor (TCS)
- Food Safety & Handling
- WHIMS
Timeline
Rooms Operations Supervisor
Halifax Marriott Harbourfront Hotel
05.2019 - Current
Housekeeping Room Attendant (Internship)
Rimrock Resort Hotel
05.2018 - 09.2018
Graduate Certificate - Hospitality & Tourism Operations Management
Fanshawe College
Bachelor of Science - Hotel Management And Tourism
D.Y Patil University
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