ASHMEEN KAUR
Calgary,Canada
Summary
Results-driven Assistant Store Manager with a proven track record of driving sales growth and exceeding revenue targets. Skilled in MS Excel for analyzing sales data and implementing effective strategies. Exceptional leadership abilities in coaching and guiding sales teams to deliver exceptional customer service and optimize performance.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Zwilling J.A Henckels
Calgary
06.2024 - 03.2025
- Monitored store performance, prepared weekly and monthly reports, and initiated corrective action when necessary.
- Implemented cross-training programs to enhance team's productivity.
- Assisted customers with product selection
- Collaborated with store managers to plan promotional activities and develop in-store displays.
- Managed store inventory levels and stock replenishment.
- Created weekly and monthly schedules to ensure coverage of all shifts.
- Developed and tracked store KPIs.
- Conducting recruitment & training.
Server
Phil's Restaurant
Calgary, AB
08.2024 - 03.2025
- Processed orders and sent to kitchen employees for preparation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Mumbai Bite's
Calgary, AB
09.2023 - 08.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
Floor Manager
Ted Baker
Calgary
06.2023 - 06.2024
- Directed staff before each shift, providing them with an overview of the day's work.
- Managed an inventory of different products, ensuring each floor was sufficiently stocked at all times.
- Oversee the sales floor, directing sales associates to optimize performance.
- Implement performance tracking system, resulting in identifying top performers and areas for improvement.
- Conduct weekly business reviews, addressing challenges and implementing solutions to improve operational efficiency.
- Manage inventory, stock take, and shipments, reducing stock discrepancies by 25%.
- Strategically schedule staff to meet business demands, resulting in optimal coverage during peak hours.
- Facilitate district conference calls, contributing insights to drive business growth.
- Promote on-the-floor safety standards and procedures by providing staff with detailed information about company policies and protocols.
- Assisted with training new hires on proper merchandising techniques, customer service skills, safety practices, etc., ensuring all associates were trained per company standards prior to working unsupervised.
Customer Care Associate
MAC Cosmetics
India
12.2021 - 09.2022
- Driving sales & managing inventory effectively.
- Maintain visual displays contributing to sales.
- Makeup Artist (A1, India)
Assistant Manager
FIGS Education Pvt Ltd
India
11.2018 - 11.2021
- Conduct onboarding of new hires & providing constructive feedback to improve employee performance.
- Maintain accurate financial records, ensuring compliance with accounting standards.
- Handle customer inquiries and provide assistance, resulting in a 20% increase in customer satisfaction.
- Manage employee schedules, optimizing staffing levels to meet operational needs.
- Administer payroll system, ensuring timely and accurate payment processing.
Front Desk Agent
City Park Hotel
India
09.2016 - 06.2018
- Provide excellent guest service, resulting in a 95% satisfaction rate on guest surveys.
- Efficiently check guests in and out of the hotel, minimizing wait times and ensuring a positive experience.
- Assist guests with inquiries and special requests, enhancing their stay experience.
- Coordinate transportation arrangements for guests, ensuring timely and reliable service.
- Handle complaints and feedback professionally, resolving issues to guest satisfaction.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Brand Ambassador
Armani Jeans
India
07.2014 - 06.2015
- Monitored store performance, prepared weekly and monthly reports, and initiated corrective action when necessary.
- Implemented cross-training programs to enhance team's productivity.
- Assisted customers with product selection
- Collaborated with store managers to plan promotional activities and develop in-store displays.
- Managed store inventory levels and stock replenishment.
- Created weekly and monthly schedules to ensure coverage of all shifts.
- Developed and tracked store KPIs.
- Conducting recruitment & training.
Education
Bachelor of Education -
Maharishi Dayanand University
Bachelor of Arts - History (Hons.)
Delhi University
Diploma - Early Childhood Care & Education
Maharishi Dayanand University
Skills
- Exceptional leadership and team management abilities
- Microsoft 365
- Strong customer-centric approach Training, Development & Performance Evaluation
- Team Leadership
- Customer Service
- Visual Merchandising
- Proven track record of driving sales growth and achieving revenue targets
- Employee Relations
- Inventory Management & Loss Prevention
Languages
English
Hindi
Punjabi
Timeline
Server
Phil's Restaurant
08.2024 - 03.2025
Assistant Store Manager
Zwilling J.A Henckels
06.2024 - 03.2025
Server
Mumbai Bite's
09.2023 - 08.2024
Floor Manager
Ted Baker
06.2023 - 06.2024
Customer Care Associate
MAC Cosmetics
12.2021 - 09.2022
Assistant Manager
FIGS Education Pvt Ltd
11.2018 - 11.2021
Front Desk Agent
City Park Hotel
09.2016 - 06.2018
Brand Ambassador
Armani Jeans
07.2014 - 06.2015
Bachelor of Arts - History (Hons.)
Delhi University
Diploma - Early Childhood Care & Education
Maharishi Dayanand University
Bachelor of Education -
Maharishi Dayanand University