Saghar Shirinkhan
North York
Summary
Experienced retail professional with over 4 years in store management and operations. Demonstrated ability to lead diverse teams, optimize operational efficiency, and ensure exceptional customer satisfaction. Proficient in inventory management, employee development, sales analysis, and fostering a results-oriented workplace culture. Consistently surpasses sales goals, improves operational processes, and maintains high standards of service delivery.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
GUESS Factory
10.2019 - 01.2024
- Managed day-to-day store operations, including staffing, scheduling, and overseeing opening/closing procedures
- Developed and implemented sales strategies to consistently meet and exceed monthly revenue targets
- Supervised a team of 15+ employees, providing coaching, training, and performance evaluations to enhance productivity
- Conducted inventory control, ensuring stock levels met customer demand while minimizing shrinkage
- Analyzed sales data to identify trends and opportunities, adjusting merchandising and promotional strategies accordingly
- Addressed escalated customer concerns with professionalism, resulting in a 20% improvement in customer satisfaction ratings
Shift Supervisor
Coffee Culture
11.2018 - 04.2019
- Supervised daily operations during assigned shifts, ensuring a seamless customer experience
- Trained and mentored new hires to uphold company policies and service standards
- Monitored and maintained inventory levels, ensuring operational efficiency
- Led the team to consistently meet sales goals and improve upselling metrics
- Delivered high-quality customer service, building a loyal customer base
Retail Sales Associate
Fashion Boutique
06.2017 - 10.2018
- Provided excellent customer service by assisting customers with product selection and styling advice
- Processed transactions, managed cash registers, and maintained accuracy in daily sales reporting
- Supported visual merchandising efforts to create appealing displays that increased foot traffic and sales
- Maintained a clean and organized store environment, ensuring adherence to company standards
Education
Certificate - Business
Seneca College
North York, ON06.2020
High School Diploma -
Emery Collegiate Institute
North York, ON06.2017
Skills
- Leadership and team management
- Strategic sales planning and execution
- Performance coaching and staff development
- Inventory management and shrink control
- Exceptional customer service and problem-solving
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and POS systems
Languages
Fluent in English
Native or Bilingual
Turkish
Native or Bilingual
Dari
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Assistant Store Manager
GUESS Factory
10.2019 - 01.2024
Shift Supervisor
Coffee Culture
11.2018 - 04.2019
Retail Sales Associate
Fashion Boutique
06.2017 - 10.2018
High School Diploma -
Emery Collegiate Institute
Certificate - Business
Seneca College
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