Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Ashlyn Gonsalves

Sacramento

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables, bussing when needed at a very busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Very committed to excellent customer service, and an energetic and punctual individual committed to highest quality of service.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Front of House Staff Member

Chick-fil-A
07.2023 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Utilized POS system to receive and process food and beverage orders.

Hostess

The Old Spaghetti Factory International Inc.
05.2021 - 08.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Education

Bachelor In Psychology - Psychology

Sacramento State
Sacramento, CA

Bella Vista High School
Fair Oaks, CA
06.2023

Skills

  • Dining Crew Workflow Optimization
  • Table Bussing
  • Seating Assignment Preparation
  • Wait List Management
  • Maintaining cleanliness
  • Making sure to be in compliance at all times
  • Food handling card holder
  • Provides excellent customer services

Accomplishments

    Maintain high gpa in school

Education and Training

other

Timeline

Front of House Staff Member

Chick-fil-A
07.2023 - Current

Hostess

The Old Spaghetti Factory International Inc.
05.2021 - 08.2021

Bella Vista High School

Bachelor In Psychology - Psychology

Sacramento State

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Ashlyn Gonsalves