Dedicated professional with successful experience in fast-paced office settings. Team player with expertise in completing tasks and offering staff support. Passionate about promoting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Camille Herculano
Coquitlam,BC
Summary
Overview
5
years of professional experience
Work History
Joey Coquitlam
Hostess/Front of House Team Member
01.2023 - 02.2023
Job overview
- Customers were welcomed cordially upon arrival, and a cheerful, welcoming presence was maintained throughout the eating experience.
- Handled client queries, took phone reservations and to-go orders, and provided accurate wait times.
- Answered customers' inquiries regarding the food, seating options, and hours.
- Aided servers, food runners, and bussers in preparing the dining room for each visitor.
McManus Family
Nanny
10.2022 - 01.2023
Job overview
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Tableau Bar & Bistro
Server /Busser
08.2022 - 10.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Nocrato Lawyers
Law intern
09.2021 - 05.2022
Job overview
- Reviewed, drafted and revised agreements and contracts to protect client interests.
- Worked closely with attorneys on case research to prepare for trial.
- Met with clients to help attorneys prepare for depositions.
- Assessed case dockets to prepare and provide appropriate legal advice.
- Drafted, received and tracked due diligence checklists.
Azevedo Campelo Mendes lawyers
Law intern
10.2020 - 04.2021
Job overview
- Gathered information from defendants, witnesses and victims to assist lawyers in building cases.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Performed civil, criminal, family law and juvenile legal research to help lawyers prepare for briefing and trial.
- Organized legal filing system to maximize efficiency.
- Assisted in developing processes to expedite legal procedures.
SMS Collections
Administrative assistant
06.2018 - 01.2020
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
SMS Collections
Costumer Service/Call Center Representative
01.2018 - 06.2018
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Approved and terminated customer contracts upon request.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
ILAC CollegeVancouver, BC
CO OP Diploma from Business Administration
02.2024
University Overview
University of FortalezaFortaleza, Brazil
Bachelor of Arts from Law Studies
University Overview
Unfinished degree due to moving to Vancouver to start my current degree.
Ari De Sá Cavalcante SchoolFortaleza, Brazil
Hight School degree
12.2018
University Overview
Skills
- Safe Work Practices
- Dining Crew Workflow Optimization
- Household Management
- Regulating Schedules
- Manage Schedules
- Team Bonding
- Risk Management
Timeline
Hostess/Front of House Team Member
Joey Coquitlam
01.2023 - 02.2023
Nanny
McManus Family
10.2022 - 01.2023
Server /Busser
Tableau Bar & Bistro
08.2022 - 10.2022
Law intern
Nocrato Lawyers
09.2021 - 05.2022
Law intern
Azevedo Campelo Mendes lawyers
10.2020 - 04.2021
Administrative assistant
SMS Collections
06.2018 - 01.2020
Costumer Service/Call Center Representative
SMS Collections
01.2018 - 06.2018
ILAC College
CO OP Diploma from Business Administration
University of Fortaleza
Bachelor of Arts from Law Studies
Ari De Sá Cavalcante School
Hight School degree
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