Ashley Joy Shiels
Thornhill,Ontario
Summary
A professional, detailed-oriented, and adaptable shift leader seeking to secure a challenging position in a high intensity environment that will sharpen learnings, knowledge and skills. Anticipating the need to significantly contribute to the success of the company.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Thornhill, Ontario
03.2020 - Current
- Manage shift operations, monitor team performance through KPI analysis and execute daily financial activities to keep business running smoothly
- Build and maintain performance-oriented culture with satisfied hardworking partners by clearly highlighting employee success and leading team development internally
- Train in de-escalation techniques, use effective communication and problem solving to mediate a dispute between partners and customers.
Fine Dining Server
Jacobs Catering
Thornhill, ON
06.2019 - Current
- Experience service in Fine Dining, serving an upwards of 500 guests per event.
- Preparing the dining area, laying and decorating tables and making sure that all flatware and glasses are clean and correctly positioned.
- Fast paced, moving between tasks continuously and carrying out multiple duties and responsibilities at the same time all while maintaining guest satisfaction.
Education
High School Diploma -
Vaughan Secondary School
06.2018
Skills
- Trilingual (English, French and Spanish)
- Problem Solving
- Team Leadership
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Google Products (Docs, Sheets, Calendar)
Awards and Certifications
- Business Marketing High School Award + Honors
- Retired Canadian Cadet, Received promotions of ranks, and 5-year service.
- Zipline/High Ropes Instructor Certification, Received in July 2018
- Swim Instructor + Lifeguard Certification/ First Aid Certification, Completed for City of Vaughan in 2017
- Military First Aid + Emergency First Aid
- Starbucks District Champion Award 2021
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
03.2020 - Current
Fine Dining Server
Jacobs Catering
06.2019 - Current
High School Diploma -
Vaughan Secondary School
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