Ashley Wallace

Modesto

Summary

Friendly and dependable customer service professional with experience in hospitality and a medical office setting. Strong communication, organization, and multitasking skills with a passion for helping people. Looking for an opportunity to grow with Stanford Health Care while providing excellent service to patients, families, and coworkers.

Overview

years of professional experience

Work History

Bartender / Shift Lead

Bookies

01.2017 - 01.2024

Worked efficiently while multitasking during busy shifts.
Managed cash handling duties efficiently, POS transactions, and opening and closing duties.
Provided friendly customer service in a fast-paced environment.
Handled customer concerns calmly and professionally.
Built positive relationships with regular customers.
Helped train new team members.

Server / Shift Lead

Mountain Mike's Pizza / Mike's Café

01.2013 - 01.2017

Provided friendly table service and accurate order handling.
Processed payments and managed multiple tables.
Assisted with opening and closing duties.
Supported team members during busy shifts.
Helped train new employees.

Medical Office Assistant

Wandisan & Rosete Medical Group

01.2012 - 01.2013

Answered multi-line phone calls.
Filed and organized patient charts.
Helped with front office paperwork.
Assisted with general office duties.
Worked in a confidential medical office environment while following HIPAA privacy confidentiality standards when handling patient information.

Education

East Union

Manteca, CA

Skills

Customer Service
Patient Communication
Multi-Line Phone Systems
Filing and Medical Records
Data Entry

POS transaction handling
Cash Handling
Teamwork
Problem Solving
Multitasking

References

Brenda Hernandez – Former Coworker and bar manager Bookies, (209) 589-4778Heather Wallace – Stanford Health Care (Mother), (209) 640-0722Angelia Gordon – Executive Director, (916) 971-3713 Sacramento (Volunteer Reference)

Timeline