Ashley Tyson
Visalia
Summary
Knowledgeable Barista with rich background in crafting quality coffee beverages and delivering excellent customer service. Successfully managed high-volume orders while maintaining welcoming atmosphere. Proven ability to efficiently multitask and collaborate with team members to ensure smooth operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Senior Lead Case Manager
West Care
11.2023 - Current
- Reduced case resolution time by streamlining processes and improving communication between departments.
- Provided mentorship to junior case managers, fostering professional growth within the team.
- Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
- Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.
Barista
Starbucks
07.2021 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Crew Member
Baskin Robins
01.2016 - 01.2019
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Human Services
College of The Sequoias
Visalia, CA05-2020
Skills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
Timeline
Senior Lead Case Manager
West Care
11.2023 - Current
Barista
Starbucks
07.2021 - 07.2024
Crew Member
Baskin Robins
01.2016 - 01.2019
Associate of Arts - Human Services
College of The Sequoias
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