Ashley Swinamer
Halifax
Summary
Dynamic Customer Service Representative with a proven track record at EastLink Communications, excelling in conflict resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Proficient in Microsoft Office Suite, effectively managing escalated calls and fostering strong client relations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
EastLink Communications
09.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Sir John A MacDonald High School
Tantallon, NS06.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Building rapport
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Team development
Languages
English
Elementary
Timeline
Customer Service Representative
EastLink Communications
09.2017 - Current
High School Diploma -
Sir John A MacDonald High School
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