Ashley Rozsa
Cambridge,ON
Summary
Dynamic and personable professional with a proven track record at South Kitchener Family Medicine, adept in managing high call volumes and fostering patient loyalty through compassionate service. Skilled in PS Suite EMR and excels in high-pressure situations, demonstrating exceptional organizational abilities and a commitment to improving team efficiency.
Overview
11
11
years of professional experience
Work History
Receptionist
South Kitchener Family Medicine
09.2018 - 02.2024
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Calling patients with appointment times, lab reports, imaging results, routine testing, message from physician, etc.
- Proficient using PS Suite EMR, gmail, net2phone program, and Ocean by CognisantMD
- Handle any altercations/high stress situations with support of physicians/nursing
- General office cleaning, restocking forms, maintain front desk, waiting area, kitchen, restocking washrooms
Server Supervisor
Swiss Chalet
04.2017 - 02.2019
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
Stay at Home Mom
N/A
10.2012 - 04.2017
Education
High School Diploma -
Monsignor Doyle Catholic Secondary School
Cambridge, ON06.2004
Skills
- Energetic, caring, very personable, helpful, honest, and trustworthy
- Self-motivated achiever who can work well under pressure with commendable planning and organizational skills
- Strong verbal and written communications skills; also
proficient in PS Suite EMR, Ocean
by CognisantMD
- Effective time management, ability to prioritize, pays attention to detail and reliable
- Works well on own, as well as in a team setting
Timeline
Receptionist
South Kitchener Family Medicine
09.2018 - 02.2024
Server Supervisor
Swiss Chalet
04.2017 - 02.2019
Stay at Home Mom
N/A
10.2012 - 04.2017
High School Diploma -
Monsignor Doyle Catholic Secondary School
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