Ashley Reindel-Dolman
Petawawa,ON
Summary
Dedicated and skilled social services worker with over 5 years experience in conducting intakes, case management and providing exceptional client support. Connects with clients easily to provide thoughtful and compassionate assistance. Driven to apply front line experience and knowledge while simultaneously seizing opportunities for growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health - Military Family Navigator
Petawawa Military Family Resource Centre
03.2023 - Current
- Conduct initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Manage high-volume of intakes and waitlist of over 25 clients efficiently while maintaining strong attention to detail throughout each case's progression.
- Provide ongoing support to clients throughout the case management process, offering guidance and advocating on their behalf as needed.
Relief Worker
Phoenix Centre Day Treatment Program
11.2022 - 03.2023
- Maintained safe classroom setting while using de-escalation techniques tailored to each individual.
- Developed rapport with students and colleagues to create cohesive, positive environment.
- Monitored youth behavior and offered guidance and support that mee unique needs for each youth and set realistic goals for success.
Receptionist and Vision Therapist
Ottawa Valley Vision
11.2021 - 05.2022
- Diligently maintained client records and entered information into patient database effectively.
- Professionally managed approximately 30 incoming calls and emails per day, booked appointments and maintained up to date waitlist for services.
- Collaborated with overseeing doctor for case management surrounding complex patients and developed individualized case plans to meet goals and needs of patient.
Mentoring Program Coordinator
Youth Diversion
08.2018 - 01.2020
- Provided key emotional support to youth with complex social, emotional and mental health needs.
- Collaborated on program operations with Volunteer Coordinator, including offering feedback from participants and improvement recommendations.
- Detailed program operations and participant activities with comprehensive record-keeping for case load of 15-30 youth and equivalent volunteer mentors.
After-School Program Coordinator
Girls Inc.
01.2017 - 11.2018
- Provided emotional support as well as crisis intervention when necessary while maintaining safety of all participants..
- Facilitated sessions for 15-30 youth in school settings on a weekly basis on themes such as confidence, body positivity and creativity.
- Maintained detailed reports and logs to submit weekly and notified supervisors of program needs and challenges
Education
Diploma With Honours - Community And Justice Services
Algonquin College
Ottawa, ON05.2016
Skills
- Bilingualism in French and English
- Client advocacy and understanding
- Exceptional initiative and independent work ethic
- Strong technology understanding
- Critical thinking and problem solving
- Excellent organizational skills
Certification
- First Aid & CPR level C
- ASIST
- Motivational Interviewing
Volunteer Work
Kids Help Phone - Crisis Responder
Martha's Table - Kitchen Volunteer
Timeline
Mental Health - Military Family Navigator
Petawawa Military Family Resource Centre
03.2023 - Current
Relief Worker
Phoenix Centre Day Treatment Program
11.2022 - 03.2023
Receptionist and Vision Therapist
Ottawa Valley Vision
11.2021 - 05.2022
Mentoring Program Coordinator
Youth Diversion
08.2018 - 01.2020
After-School Program Coordinator
Girls Inc.
01.2017 - 11.2018
Diploma With Honours - Community And Justice Services
Algonquin College
- First Aid & CPR level C
- ASIST
- Motivational Interviewing
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